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Food Service Professional
2 weeks ago
We are seeking a dynamic and self-motivated Food & Beverage professional to join our team at the Rotana Hotel.
About UsThe Rotana Hotel is a leading hospitality provider that offers exceptional dining experiences to its guests. We are committed to delivering high-quality service and ensuring that every guest has a memorable stay with us.
Job DescriptionKey Responsibilities:
- Provide professional service to guests, ensuring their restaurant visit becomes a memorable dining experience.
- Perform all necessary tasks to service food and beverage according to hotel standards.
- Greet and seat customers in a professional, discreet, and personalized way.
- Acquire in-depth knowledge of the food and beverage menu to assist and provide advice to guests.
- Consistently monitor the quality of food & beverage being served.
- Practice good customer relations and attend to customer complaints/queries satisfactorily.
- Maintain hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
- Ensure minimum wastage, breakage, and spoilage.
- Actively use upselling techniques to exceed guest expectations and increase revenue.
We are looking for a candidate with a diploma/degree in hospitality or vocational training in food & beverage. Previous experience as a Waiter/Waitress in a high-volume restaurant is essential. A good command of English and additional skills like guest service and interpersonal skills are also required.
Knowledge & CompetenciesThe ideal candidate will be hands-on with a true passion for people and service, along with a positive and pleasant attitude. They will thrive in a busy environment, stay calm under pressure, have attention to detail, and possess the following competencies:
- Adaptability
- Customer Focus
- Recognizing Differences
- Taking Responsibility
- Teamwork
- Understanding the Job
If you have a true passion for providing exceptional dining experiences, we would love to hear from you.
