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Quality Assurance Associate
1 day ago
About Us
At Calo Inc, we're committed to making healthy eating accessible, convenient, and affordable. Our team is passionate about using technology to drive this mission forward.
Job Summary
We're seeking experienced Customer Experience Associates to join our team and provide exceptional support to our customers. Your primary responsibility will be to address customer inquiries, share feedback, and identify process improvements.
Your Key Tasks
- Communicate with customers via live chat and phone calls to resolve their issues and answer their questions
- Develop strong relationships with customers by welcoming them and ensuring they have a positive experience
- Onboard new customers to begin their journey with us
- Collaborate with different teams to resolve customer concerns and demonstrate empathy when dealing with challenging situations
- Provide personalized support to customers and exceed their expectations
- Share feedback with the team and follow up on resolving customer pain points
Candidate Requirements
- Previous experience in a customer service role, preferably with a minimum of 1 year of experience
- Strong verbal and written communication skills in English and Arabic, and the ability to type quickly
- A passion for problem-solving and making a positive impact on people's lives
- A people-oriented individual who thrives in a fast-paced environment
- Able to maintain a calm demeanor under pressure and prioritize tasks efficiently
- Willngness to work on a shift basis and adapt to changing circumstances
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