Senior Collection Specialist

10 hours ago


Manama, Manama, Bahrain Zain Bahrain Full time

About Zain Bahrain

Zain Bahrain is the leading telecommunications provider in the kingdom, offering a range of innovative services to individuals and businesses. Our commitment to excellence has earned us numerous awards and recognition within the industry.

About the Role

We are seeking a highly skilled and motivated Senior Collection Specialist to join our team. As a key member of our customer service division, you will be responsible for managing overdue payments and providing a warm welcome experience to new customers through assisted calls.

Main Responsibilities and Duties

  1. Collection and Resolution: Conduct outbound calls to customers to collect overdue payments, negotiate payment plans, and resolve any issues related to their accounts.
  2. Assisted Welcome Calls: Provide a friendly and informative welcome call to new customers, guiding them through services and payment setup.
  3. Record Management: Maintain accurate records of customer interactions and collection efforts in our database.
  4. Collaboration and Support: Work closely with other departments to address customer needs and enhance service delivery.
  5. Performance Metrics: Monitor and report on collection performance metrics to ensure optimal results.

Requirements and Qualifications

  • Bachelor's degree in Finance, Business Administration, or a relevant field.
  • 0-2 years' experience in collections, customer service, or a related field.
  • Excellent negotiation, conflict resolution, and communication skills.
  • Familiarity with databases and customer management software.
  • Strong organizational skills and attention to detail.

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