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Technical Service Representative

2 weeks ago

Manama, Manama, Bahrain Bahrain Telecommunications Company Full time
About the Role

This is an exciting opportunity for a highly motivated individual to join our team as a Customer Service Technician. The role involves providing technical support to our customers, resolving their queries and issues in a timely and professional manner.

Key Responsibilities:

  1. Respond to Customer Inquiries: Attend to customer calls, emails, or chats, analyzing technical faults and providing remote resolution in accordance with pre-defined procedures and quality standards.
  2. Monitor Customer Networks: Proactively monitor customer networks, implementing network enhancement initiatives within the assigned work area to ensure effective resolution within agreed timelines.
  3. Escalate Complex Issues: Handle escalated customer enquiries or complaints, providing accurate and complete progress updates on faults or incidents.
  4. Collaborate with Internal Teams: Liaise with internal teams/departments to resolve technical faults or issues, ensuring timely and appropriate response.

Requirements:

  • Degree in Computer Science, Information Technology, or related field.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and meet deadlines.