Contact Center Operations Specialist

1 week ago


Manama, Manama, Bahrain Data Direct Bahrain Solutions W.L.L Full time
Job Summary:

We are looking for a highly skilled and experienced Contact Center Operations Analyst to join our team at Data Direct Bahrain Solutions W.L.L.

The successful candidate will be responsible for monitoring and analyzing real-time contact center metrics, ensuring optimal performance and compliance with established thresholds.

The role involves:

  1. Providing detailed reports on contact center operations
  2. Identifying areas for improvement and developing strategies to enhance operational efficiency
  3. Collaborating with cross-functional teams to achieve business objectives

About Us:

Data Direct Bahrain Solutions W.L.L is a reputable organization that provides innovative solutions in the field of contact center operations.

Key Responsibilities:

  • Monitoring and analyzing real-time contact center metrics
  • Ensuring optimal performance and compliance with established thresholds
  • Developing and implementing strategies to enhance operational efficiency

Requirements:

  • Proven experience in contact center operations analysis
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment


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