Contact Center Operations Specialist
1 week ago
We are looking for a highly skilled and experienced Contact Center Operations Analyst to join our team at Data Direct Bahrain Solutions W.L.L.
The successful candidate will be responsible for monitoring and analyzing real-time contact center metrics, ensuring optimal performance and compliance with established thresholds.
The role involves:
- Providing detailed reports on contact center operations
- Identifying areas for improvement and developing strategies to enhance operational efficiency
- Collaborating with cross-functional teams to achieve business objectives
About Us:
Data Direct Bahrain Solutions W.L.L is a reputable organization that provides innovative solutions in the field of contact center operations.
Key Responsibilities:
- Monitoring and analyzing real-time contact center metrics
- Ensuring optimal performance and compliance with established thresholds
- Developing and implementing strategies to enhance operational efficiency
Requirements:
- Proven experience in contact center operations analysis
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
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