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Customer Experience Ambassador
11 hours ago
Hotel Operations Specialist
We are seeking a highly skilled Hotel Operations Specialist to join our team at The Diplomat Radisson Blu Hotel, Residence & Spa Bahrain. As a key member of our hospitality team, you will be responsible for supporting the smooth operation of our hotel, ensuring exceptional guest experiences, and driving revenue growth.
Key Responsibilities:
- Supports the smooth operation of the hotel, ensuring all aspects of the guest experience are delivered to the highest levels.
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
- Delivers on plans and objectives, where hotel targets are achieved.
- Supervises the team, fostering a culture of growth, development, and performance within the department.
- Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
- Builds and maintains effective working relationships with all key stakeholders.
- Takes ownership of planned programmes that advance service standards, profitability, and cost control.
Requirements:
- Experience in hospitality, preferably in a similar role or related field.
- Strong supervisory and managerial skills, with a hands-on approach and lead-by-example work style.
- Commitment to delivering exceptional guest service, with a passion for the hospitality industry.
- Ability to find creative solutions and proven problem-solving capabilities, offering support when required.
- Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.
- Experience of working with IT systems on various platforms.
- Strong communication skills.
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