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Front Office Leader
3 weeks ago
Job Description:
">We are seeking a highly skilled and motivated individual to join our team as a Front Office Leader. As a key member of our operations team, you will be responsible for ensuring that our hotel's front desk operates smoothly and efficiently.
Key Responsibilities:
">- Master the technical skills of the front desk operations
- Learn the tasks and responsibilities of the guest relations officer, operator, concierge, and reception
- Maintain high standards of teamwork with the front office team
- Ensure that department standards are met through guest feedback and monitoring
- Participate in daily briefings and roll calls and training
- Coordinate with all other operating departments to ensure smooth daily operations for check-in and check-out
- Co-ordinate with reception and duty manager on day-to-day operations
- Coordinate and participate in meeting and greeting of VIP guests upon arrival
- Manage rooms inventory and monitor room types availability to ensure guest preferences are met to their maximum
- Work in the club millesium or villa as a butler taking care of our VIP guests
- Process improvement team project and assignments relating to front office
- Ensure that safety, health, security, and loss control policies and procedures are complied with
Qualifications:
">- Knowledge of Opera would be an advantage
- Read, write, and speak English fluently
- Analytical skills
- Good interpersonal and communication skills
- Leadership/people management skills
Your Career Development:
">Sofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star luxury hotel with 262 luxury rooms and suites. We offer a range of career development opportunities for our staff, including training and development programs, mentorship, and career progression.
Our Commitment to Diversity and Inclusion:
">We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
