Senior Client Service Leader
6 days ago
Purpose:
The Senior Client Service Executive will cultivate strong relationships with clients through exceptional after-sales services and coordinate with internal departments to ensure successful completion of agreed tasks and projects. This includes discussing client feedback with relevant teams and implementing necessary modifications.
Key Responsibilities:
- To collect and validate task/project information received from the business team or clients, then update the internal project management system with all required information in coordination with concerned departments.
- To work closely with Studio/New Media/Production managers to receive completed tasks/jobs/projects and submit them to clients. Follow-up with clients for feedback and any necessary modifications until project completion.
- To support team members in delivering high-quality service to clients.
- To coordinate with the Business team for cost proposals and with the Finance team to issue invoices according to agreements with clients.
- To maintain a systematic approach to tracking project information and ensuring it is updated frequently and coordinated properly with the Studio Manager.
- To create comprehensive project files with necessary information, references, photos, text, PDFs, links, etc.
Requirements:
- Must have experience working in creative agencies.
- Should have a background and understanding of branding/graphic design fields.
- Highly skilled in customer service and communication.
- Bachelor's degree in Communications, Marketing, Business, New Media, or Public Relations.
- Must be fluent in both Arabic and English languages.
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