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Café Operations Leader

3 weeks ago

Manama, Manama, Bahrain beBee Careers Full time

Job Summary:

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  • An experienced leader is sought after to oversee the daily operations of multiple café outlets.

About the Role:

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  • Oversee the daily operations of multiple café outlets to ensure consistent performance and customer satisfaction.
  • Monitor and manage key performance indicators (KPIs) such as sales, labor cost, food cost, and customer satisfaction.
  • Conduct regular store visits to ensure compliance with company policies, brand standards, and health & safety regulations.
  • Develop, train, and support Café Managers to improve leadership and operational capabilities.
  • Implement marketing and promotional activities to increase footfall and revenue.
  • Analyze financial reports and take corrective actions to achieve profit targets.
  • Recruit, onboard, and retain high-performing team members.
  • Manage inventory, ordering, and cost control across locations.
  • Ensure a high level of customer service is maintained consistently across all cafés.
  • Liaise with support departments (HR, Finance, Supply Chain) for smooth operational flow.
  • Handle escalated customer complaints and resolve operational issues promptly.

Requirements:

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  • Bachelor's degree in Business Administration, Hospitality, or a related field.
  • 5+ years of experience in multi-unit food & beverage or café operations.
  • Strong leadership, people management, and communication skills.
  • Proven ability to meet and exceed sales and operational targets.
  • Familiarity with health and safety standards and local labor laws.
  • Flexible to travel frequently between café locations.
  • Proficient in Microsoft Office and POS systems.
  • Fluent English/Arabic speaking, reading, and writing proficiency are required.
  • Ideally previous multi-site/area retail management experience.
  • Experience in managing café brands or coffee shop chains.
  • Knowledge of local food & beverage trends and customer preferences.