InsurTech Service Operations Head

9 hours ago


Manama, Manama, Bahrain VIVA Bahrain Full time
Key Responsibilities

The InsurTech Service Operations Head will be responsible for leading the InsurTech and Emerging Services function in VIVA Bahrain. This includes overseeing day-to-day operations, designing new ways to optimize quality and overall operations, and leading a service delivery team on premise and remote locations.

The ideal candidate will have a strong focus on customer experience and excellence management across the value chain. You will maintain strong relationships with multiple providers, design and track KPIs, and report results to higher management.

  • Identify touchpoints of improvement during the process and collaborate with internal and external stakeholders to design policies and procedures to execute them.
  • Leverage the strength of stc's core services to ensure best-in-class customer experience while ensuring profitability of the InsurTech and Emerging Services play.

You will handle complaints on a day-to-day basis and collaborate with internal and external stakeholders to resolve them within SLAs and in accordance with SOPs.



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