Help Desk IT Assistant

9 hours ago


Manama, Manama, Bahrain Trace Systems Full time

**Overview of the Position:**

We are seeking a highly skilled Technical Support Specialist to join our team at Trace Systems.

About the Job:

The Help Desk Technical Tier I Support position provides critical information and assistance resources that troubleshoot problems with computers or similar products on the network.

Main Responsibilities:

  • Provide timely and effective support to end-users, resolving technical issues via phone or computer trouble ticketing system.
  • Configure laptops for optimal performance and security through laptop imaging.
  • Identify and resolve connectivity problems using basic IP troubleshooting techniques.
  • Manage user access and permissions by creating user accounts on the domain.
  • Maintain network integrity by adding and removing computers from a Microsoft domain environment.
  • Ensure secure access by assigning user accounts to appropriate groups and permissions.
  • Configure email services for users by building exchange mailboxes.
  • Resolve user email issues promptly and efficiently.
  • Streamline office productivity by troubleshooting printers and mapping shared printers.
  • Document trouble calls and computer/network actions for reporting purposes.
  • Support missions up to 10% by traveling CONUS/OCONUS as required.

Required Skills and Qualifications:

  • An Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable to start).
  • US Citizenship is required due to the nature of the work and contract requirements.
  • Minimum of seven (7) years of experience with IT systems.
  • Minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment.
  • Must have the following required certifications: A+, Network+, Security+CE.
  • Must have a CCNA certification.

Benefits and Opportunities:

  • A dynamic and growing company culture.
  • A chance to develop your skills and advance your career.


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