Hostess

5 days ago

Manama, Manama, Bahrain Domo Ventures W.L.L. Full time 15,000 - 30,000 per year


Job brief

We are looking for a Hostess to be the first point of contact for the guests.

Responsibilities

  • Greets guests in a courteous and professional manner
  • Communicate with other staff, informing them clients' bookings, needs, requests, allergy and special events
  • Recognise 'Key people', Shareholders, Regulars etc.
  • Respect the restaurant' Reception Sequence of Service
  • Draw up client bookings for tables and ensure that tables are set before clients' arrival, keep the floor plan updated to maximise the bookings
  • Manage the front desk by receiving incoming calls, greeting, and attending to customers always remembering restaurant' standards
  • Inform guests about the availability of tables and direct them to the tables
  • Collaborate with other restaurant staff and the management team to ensure that customer complaints (floor and online once) are properly attended to in a

    timely manner
  • Check restaurant's emails and respond accordingly, draw the attention of management to certain mails when necessary
  • Control reservations to maximize the number of covers
  • Process all reservation enquiries via telephone, or Sevenrooms booking system and Opentable
  • Confirm all reservations of over 6/8 guests with Manager on duty before accepting reservation.
  • Confirm next day reservations by telephone and proceed to allocate the right tag on the booking system
  • Retrieve information on reservation availability from system
  • Cancel, amend, and confirm existing reservations
  • Your look need to be always impeccable following restaurants standards of the personal appearance
  • Provide a clear handover during shift changes
  • Timely and effective communication of all guest information such as reservations notes, birthdays, allergies, and special comments, to the Manager on duty.
  • Report all security issues to Manager on duty

Requirements and skills

  • Previous work experience as a Hostess
  • Excellent communication skills
  • Must be able to work a variety of shifts including holidays, weekends, evenings, etc.

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