Restaurant Supervior

FOH & Dispatch Management

• Supervise the FOH dispatch team, ensuring smooth operations during shifts.
• Monitor online orders via POS and aggregator dashboards (Talabat, Jahez etc.).
• Ensure food items are packed correctly, labeled, and dispatched on time.
• Coordinate with kitchen staff to align preparation and dispatch times.
• Manage rider collection points, ensuring minimum waiting time and smooth flow.

Team Leadership

• Lead, train, and motivate dispatchers to maintain accuracy and efficiency.
• Assign duties, manage daily roster, and monitor staff performance.
• Provide guidance on handling delays, order changes, or delivery issues.

Quality & Customer Service

• Double-check order accuracy before handover to riders.
• Handle customer complaints related to late/missing/wrong orders via FOH.
• Ensure a professional, organized, and hygienic FOH environment.

Inventory & Supplies

• Monitor stock of packaging materials and FOH supplies.
• Coordinate with store/inventory team for timely requisitions.
• Minimize wastage and ensure proper usage of resources.

Reporting & Administration

• Prepare daily FOH shift reports (dispatch times, order accuracy, delays).
• Highlight operational issues to management with improvement suggestions.
• Support in implementing new processes, menu launches, or delivery promotions.

Job Type: Full-time

Pay: BD BD per month