IT Support Specialist

4 days ago

Manama, Manama, Bahrain Noventiq WLL Full time 9,000 - 12,000 per year

Purpose, Essential Duties and Responsibilities:

  • Provide first-line support for desktops, laptops, and mobile devices.
  • Install, configure, and troubleshoot operating systems (Windows/macOS) and standard applications.
  • Troubleshoot issues related to Microsoft 365, Teams, Outlook, and Office applications.
  • Support users in accessing shared drives, email, VPN, and network resources.
  • Troubleshoot printer and scanner connectivity and driver issues.
  • Maintain and update inventory of IT assets and user equipment.
  • Support users with Wi-Fi, LAN, and VPN connectivity issues.
  • Escalate complex network issues to the network team when required.
  • Log all incidents and service requests in the ticketing/helpdesk system.
  • Track, update, and close tickets in accordance with defined SLAs.
  • Maintain clear documentation of common issues, resolutions, and procedures.
  • Escalate unresolved or complex issues to L2 / senior engineers.
  • Coordinate with vendors for warranty or hardware replacement when needed.
  • Communicate effectively with users to provide timely updates on issue resolution.

Qualifications / Certifications

  • B.Sc. / Engineering graduates with IT major
  • Microsoft 365 Fundamental Certification

Skills

  • Familiarity with End user support and day to day incidents management.
  • Experience in managing MS 365 portal and configuration.
  • Experience in handling on-premises applications and IT Infrastructure.
  • Excellent oral & written communication skill – English (mandatory), Arabic (preferred).
  • Excellent documentation skills

Work Experience Requirements

  • Overall 2+ years of experience in IT end-user support or helpdesk role.
  • Hands on experience with installing and configuring Windows OS.
  • Troubleshooting Windows 10/11 OS and Microsoft 365 applications issues.

Job Type: Full-time

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