 
						IT Officer
2 days ago
Key Roles & Responsibilities
- Experience using tools such as Postman, SoapUI, or Swagger to test and troubleshoot REST/SOAP APIs. 
- Familiarity with ETL tools like Informatica, Talend, Oracle Data Integrator, or Microsoft SSIS, particularly for banking/reporting environments. 
- Strong hands-on experience with tools such as SQL Developer, Toad, or DBeaver for complex queries, debugging, and optimization. 
- Ability to write shell scripts (Bash, PowerShell) to automate operational tasks and deployments. 
- Understanding of IT service management best practices (incidents, problems, changes, and service delivery). 
- Provide ongoing support for system and application configuration, software upgrades, vulnerability management, and incident resolution in coordination with application vendors. 
- Actively participate in the planning, execution, and delivery of IT projects, ensuring alignment with business objectives and timelines. 
- Serve as a systems analyst for business-related requests by evaluating needs, identifying solutions, and supporting implementation. 
- Deliver end-user support for core and auxiliary applications, ensuring smooth and uninterrupted business operations. 
- Contribute to the testing, and periodic review of disaster recovery (DR) and business continuity plans to ensure operational resiliency. 
- Customize, configure, and maintain system environments, and application frameworks. 
- Basic knowledge of securing systems and applications, managing patches, and responding to vulnerabilities. 
- Evaluate and test new application versions, patches, and enhancements, and manage their transition through staging to production. 
- Provide support for banking systems such as Core Banking, Mobile Banking, Payments, ATM, and Data Warehouse, including regular monitoring and performance optimization. 
- Log and manage user-reported issues using a support ticketing system, ensuring timely resolution and communication. 
- Support the generation and reconciliation of daily, monthly, quarterly, and annual IT reports and system outputs. 
- Serve as a backup IT operator in the absence of the primary operations staff, ensuring continuity of scheduled tasks and system monitoring. 
Qualifications & Requirements :
- Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field. 
- Minimum of 3 years of experience in a technical support, operations, or application administration role. 
- Preferred knowledge of banking systems and environments including Core Banking, Mobile Banking, Payments, ATM networks, and Data Warehouse systems. 
- Proficiency in SQL, relational databases, XML, and scripting for systems management. 
- Familiarity with both Windows and Linux operating systems, server infrastructure, and foundational IT security practices. 
- Strong analytical thinking, communication, and problem-solving skills with the ability to work under pressure.