Assistant Guest Relations Manager

5 days ago

Manama, Manama, Bahrain Jumeirah Full time 30,000 - 60,000 per year

About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers.

About Jumeirah Gulf Of Bahrain
Located on the pristine beaches of Bahrain's West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort's five pools, and book treatments at Jumeirah's signature Talise Spa.

About The Job
An exciting opportunity has arisen for an
*Assistant Guest Relations Manager
to join
Jumeirah Gulf of Bahrain
*The Main Duties And Responsibilities Of This Role Include

  • Present a professional and welcoming demeanor to arriving customers, efficiently allocate and seat guests, and ensure a full understanding of the sequence of service standards.
  • Manage customer complaints and feedback calmly and professionally, gather all relevant information, and communicate issues to management.
  • Manage the booking system to optimize reservations, maximize covers, and ensure efficient operation of the restaurant.
  • Have comprehensive knowledge of all products, confidently describe them to customers, and take orders accurately by asking relevant questions.
  • Handle function bookings, liaise with Front of House (FOH) and Back of House (BOH) teams and clients to ensure seamless and well-planned events.
  • Understand and comply with local licensing laws, promote responsible alcohol service, and make simple decisions to positively impact work and customer experience.

About You
The ideal candidate for this position will have the following experience and qualifications:

  • Bachelor's Degree in Hospitality or any other relevant field.
  • 3-5 years of experience in a luxury Hotel.
  • Software competencies – Microsoft Office programs (Intermediate | Advanced)
  • Leadership and team management skills

About The Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits Include

  • Supportive and inclusive work environment
  • Access to Learning & Development programmes and clear career pathways
  • Opportunities for internal mobility within our global network
  • Colleague discounts on food, beverage, and hotel stays worldwide
  • Comprehensive healthcare and life insurance coverage
  • Paid annual leave entitlement
  • Performance-based incentives tailored to your role
  • Competitive tax-free salary paid in Bahraini Dinars (BHD)

Primary Location
Bahrain

Job
Front Office

Organization
MEASA Region [Main]

Job Posting
Oct 30, 2025, 6:35:42 PM

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