Property Manager

Job Title: Property Manager

Location: Kingdom of Bahrain

Reports To: Founder & CEO

Department: Property Management & Facility Management

Job Summary:

The Property Manager is responsible for the efficient management, maintenance, and operation of both residential and commercial properties. This role ensures that the properties are safe, clean, and well-maintained by overseeing cleaning services, HVAC (air conditioning) maintenance, tenant relations, and vendor coordination.

The property manager strives to maintain and increase the property's value while maintaining excellent tenant satisfaction.

Duties & Responsibilities/Deliverables:

1. Operations Management:

a) Oversee day-to-day operations of residential and commercial properties, ensuring smooth functioning of all facilities.

b) Coordinate and supervise preventive and corrective maintenance activities.

c) Ensure compliance with safety, health and building regulations.

d) Conduct regular property inspections and resolve any deficiencies.

e) Cleaning Management: Coordinate and supervise cleaning teams to maintain cleanliness and hygiene in common areas, lobbies, corridors and outdoor spaces.

f) HVAC & AC Maintenance: Manage regular servicing, preventive maintenance, and repairs of air conditioning (AC) systems to guarantee comfort and operational efficiency.

g) Preventive Maintenance: Implement and monitor preventive maintenance programs for cleaning and HVAC systems to reduce downtime and costs.

h) Property Inspections: Conduct routine property inspections to identify and resolve maintenance issues proactively.

2. Vendor & Contractor Management:

a) Source and liaise with contractors, vendors and service providers for cleaning, HVAC maintenance and other property-related services, ensuring compliance with quality and timelines.

3. Tenant Relations:

a) Serve as the primary point of contact for tenants, addressing maintenance requests, complaints and service inquiries promptly and professionally.

b) Manage lease agreements, renewals and tenant onboarding/offboarding.

c) Ensure high levels of tenant satisfaction and retention.

4. Record Keeping:

a) Maintain accurate records of property operations, maintenance activities, service schedules, contracts, and expenses.

b) Prepare regular reports for senior management on property performance.

c) Ensure documentation for insurance, compliance, and audits are up to date.

d) Budgeting, financial reporting and rent collection.

5. Compliance & Safety:

a) Ensure compliance with all relevant health, safety, fire, and environmental regulations.

6. Tenant Move-Ins/Move-Outs:

a) Facilitate tenant move-ins, move-outs, and ensure properties are in optimal condition for occupancy.

b) Liaising with the company's brokerage department in ensuring and maximizing occupancy rate.

7. Team Leadership:

a) Supervise and mentor on-site staff, including facility technicians, security, and administrative personnel.

b) Conduct performance appraisals and coordinate staff training.

Qualifications:

a) Proven knowledge in local Bahrain tenancy laws and RERA requirements

b) Skilled in Property Management software

c) Proven experience managing residential and commercial properties

d) Knowledge of HVAC systems, preventive maintenance and cleaning operations

e) Strong organizational, communication and interpersonal skills. Excellent verbal and written communication, with proficiency in English (Arabic is a plus)

f) Ability to source and manage multiple vendors, contractors and service contracts effectively

g) Familiarity with health, safety and environmental standards applicable to property management

h) Problem-solving mindset with attention to detail and customer service orientation

i) Relevant certifications in property or facilities management are a plus

j) Strong financial skills

k) Valid Bahraini driver's license with own car

Certifications (Preferred):

a) RERA License

b) IWFM, IFMA or other relevant facilities/property management certifications

c) First Aid, Safety or Fire Warden certification

Key Competencies:

a) Minimum of 3 years' Property Management experience

b) Leadership & Team Management

c) Financial Acumen & Budgeting

d) Tenant & Client Relations

e) Problem Solving & Decision Making

f) Compliance & Regulatory Knowledge

g) Good written and oral communication skills (Effective Communication)

Job Types: Full-time, Permanent