Service Delivery

5 days ago

Manama, Manama, Bahrain stc Bahrain Full time 120,000 - 180,000 per year

Job Objective:

Oversee day to day operations of services delivery. Design new ways to optimize the quality of service and overall operations of Emerging Services function in line with strategy aspirations.

Job Specifications

  • Oversee and manage the delivery of high-quality services from receiving the request to fulfilment with strong focus on delightful customer experience & excellence management across the value chain
  • Lead service delivery team on premise and remote locations and ensure enablers (systems, trainings, toolkit, escalation matrix etc.) are available to carry out tasks efficiently
  • Maintain a strong relationship with multiple providers to negotiate service contracts and ensure other enablers are available to deliver their services in line with the agreed arrangements
  • Design, track and run analysis on KPIs against specified targets, reporting results on a regular basis to higher management, identifying root causes of underperformance if any, and taking corrective actions as needed
  • Identify the touchpoints of improvement during the process and collaborate with internal and external stakeholders to design policies and procedures to execute them
  • Leverage on the strength of stc's core services to ensure best in class customer experience while ensuring profitability of the InsurTech and Emerging Services play
  • Handle complaint on day-to-day basis and collaborate with internal and external stakeholders to resolve them within SLAs and in accordance with SOPs
  • Develop policies & procedure to improve complaint handling and approach a zero-complaint service delivery model in collaboration with stakeholders and constantly track the performance of initiatives
  • Manage day to day operations including reconciliation, invoicing, payments & forecasting expenditure in collaboration with finance and other operations within the InsurTech & Emerging Service value chain
  • Perform other duties as requested

Qualification & Experience

Minimum requirement:

  • Bachelor's degree in Business Administration / Supply Chain
  • Proficiency in English & Arabic language

Preferred:

  • Master's degree in Business Administration / Supply Chain

Professional Experience:

  • Minimum of 8 years of customer service/customer experience experience in Insurance, Insurtech/FinTech Service Operations, Modern Trade (Electronics), OEM, Service Centre management or Banking
  • Experience in telecom industry would be a plus point

  • Customer Service Representative

    5 days ago

    Manama, Manama, Bahrain PARCEL DELIVERY W.L.L Full time 20,000 - 120,000 per year

    Company DescriptionParcel Delivery W.L.L is the fastest delivery company in Bahrain, specializing in business, restaurant, and individual deliveries. Businesses can track their orders and utilize an instant pickup service, enabling owners to send their orders within 15 minutes of requesting a driver. Parcel offers the best price guarantee along with speedy...

  • Senior Cloud Delivery Consultant, Professional Services Delivery

    1 week ago

    Manama, Manama, Bahrain Amazon Web Services (AWS) Full time 60,000 - 120,000 per year

    DescriptionThe Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving...

  • Senior Cloud Delivery Consultant, Professional Services Delivery

    1 week ago

    Manama, Manama, Bahrain Amazon Web Services Full time $125,000 - $175,000 per year

    DESCRIPTIONThe Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving...

  • Senior Cloud Delivery Consultant, Professional Services Delivery

    1 week ago

    Manama, Manama, Bahrain Amazon Full time $125,000 - $175,000 per year

    The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success...

  • Senior Cloud Delivery Consultant, Professional Services Delivery

    1 week ago

    Manama, Manama, Bahrain Amazon Full time 60,000 - 120,000 per year

    The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success...

  • Relocate to Malta Service Delivery Manager

    3 days ago

    Manama, Manama, Bahrain Black Pen Recruitment Full time 60,000 - 120,000 per year

    Our client's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the...

  • Account Manager

    7 days ago

    Manama, Manama, Bahrain Delivery Hero Full time 40,000 - 80,000 per year

    Company Description talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Delivery Consultant

    1 week ago

    Manama, Manama, Bahrain Amazon Web Services (AWS) Full time $120,000 - $150,000 per year

    DescriptionThe Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving...

  • Sales Manager

    1 week ago

    Manama, Manama, Bahrain PARCEL DELIVERY W.L.L Full time 3,600 - 6,000 per year

    Company DescriptionParcel Delivery W.L.L is the fastest delivery company in Bahrain, specializing in business, restaurant, and individual deliveries. Businesses can track orders and utilize instant pickup services, enabling orders to be sent within 15 minutes of a driver request. We offer the fastest delivery service in Bahrain with the best price...

  • Sales Executive

    1 week ago

    Manama, Manama, Bahrain Delivery Hero Full time 24,000 - 300,000 per year

    Company Descriptiontalabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the...