Business Analyst

Job Title

Business Analyst

Division

Strategy & Business Development

Department

EPMO

Unit

Process Excellence

Reporting To

Process Excellence Lead

JOB PURPOSE

This role falls within the continuous improvement drive to uplift the Group and simplify all processes within. Its major objective is to study existing processes and research, evaluate, recommend and design optimized processes and requirements for products, projects and applications. In addition, this role is a support role for any other activities within the realm Process Excellence unit.

Core Responsibilities

Evaluate business processes, identify gaps, anticipate requirements, and uncover areas for improvement.

Document detailed As-Is processes including process maps and standard operating procedures.

Analyse current work practices as needed and develop optimization strategies.

Critically evaluate information gathered from multiple sources, decompose high level information into details, abstract up from low level information to a general understanding and distinguish user requests from underlying true needs of Business.

Document detailed To-Be processes including business scenarios, standard operating procedures, and graphical representation.

Update and maintain the business process catalogue and repository.

Conduct meetings, workshops, and presentations to share ideas and findings and demonstrate the process maps.

Proactively and effectively communicate results of requirements analysis, insights and plans to cross-functional team members.

Collaborate with internal and external customers (stakeholders) to analyse information and develop functional requirements.

Support in the preparation of BRDs to ensure the requirements are in line with the proposed design.

Conduct reviews to ensure that business requirement statements are feasible, complete, comprehensible and in line with the approved strategy and does not contradict or conflict with other business / project / product / service requirements.

Review BRDs and FSDs and work closely with IT team to translate and clarify the requirements to IT BAs.

Perform user acceptance testing and ensure the business application / system works as per the requirement specification.

Collect periodic KPIs for the digital products and produce reports (graphs, trend analysis, etc.) Analyse the KPIs and recommend improvements to processes / products.

Plan, coordinate and prioritize all activities as per Process Excellence Lead requirements.

Monitor deliverables and ensure timely completion of assignments.

Support Process Excellence Lead in group wide process optimization and automation initiatives.

Provide coaching to juniors and new analysts.

Self- Management Responsibilities

Define performance goals at the start of the year in discussion with the reporting manager and ensure that the goals are monitored and achieved during the course of the year.

Take ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.

Understand the competencies relevant to his/her role, and work towards displaying as well as developing these effectively.

Keep abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks.

QUALIFICATIONS AND EXPERIENCE

Bachelor's degree in business information system, Science or Business Administration, or any major field of study is required with relevant experience associated

Minimum of 2-5 years' experience in similar work preferably in Banking, Consulting, and/or IT background

SKILLS AND COMPETENCIES

Skills:

Exceptional analytical and conceptual thinking skills

Excellent communication skills

Detail oriented

Organized and excellent documentation skills Project planning & management Competencies:

Attention to details

Critical thinking

Organizing for results

Competency in MS Office suite

Job Types: Full-time, Contract

Contract length: 36 months

Pay: BD BD per month