barista

JOB PURPOSE

• The Barista is responsible for providing exceptional guest service at the Barista Bar, Italian Café, and other areas within the lounge. This includes maintaining a professional and efficient coffee station service while assisting guests with their beverage selections and ensuring a welcoming atmosphere.

KEY ACCOUNTABILITIES

Guest Service:

• Welcome guests warmly upon arrival at the Barista Bar and Italian Café.
• Engage with warmth and openness with guests, staying fully present.
• Offer product knowledge on coffees and teas to enhance the guest experience.
• Assist guests with selections of various coffee blends, teas, and other hot beverages.
• Take hot beverage orders and serve them directly to guests.
• Initiate conversations with guests and offer replenishment of beverages as appropriate.
• Wish all guests a pleasant journey.

Professional Coffee Station Service:
- Monitor coffee quality and maintain the coffee machine.
- Expertly prepare hot beverages and ensure that they are served according to beverage standards.
- Create latte art to enhance presentation.
- Monitor stock levels for coffee stations and maintain an inventory log.
- Set up and close the barista areas while ensuring cleanliness and hygiene standards are met.
- Provide internal coffee training sessions and coaching for junior staff/new hires.

Education/Qualifications

• High School Diploma.
• Certificate or college courses in hospitality or F&B service is preferred.

Experience

• 2 years minimum work experience in a similar role.