Network Officer

Main Purpose Of The Job
The Network Officer is responsible for the strategic development, optimization, and management of the company's service provider network. This role involves identifying potential new service providers, maintaining high-quality partnerships, ensuring compliance with contractual obligations, and enhancing customer satisfaction through effective network management. The Network Manager will leverage data-driven insights to improve network performance, reduce costs, and support business growth.

Key Responsibilities

• 1. Network Expansion and Optimization:
• Identify potential new service providers and assess their capabilities.
• Develop strategic partnerships with high-quality providers to enhance service coverage.
• Optimize the existing provider network to reduce service costs and improve efficiency.
• Implement tiered provider systems to prioritize high-performing service providers.
• 1. Performance Management:
• Set and track KPIs for service providers, including response times, service quality, and customer satisfaction.
• Implement a regular feedback mechanism to improve provider performance.
• Create and maintain a performance dashboard for real-time tracking of network efficiency.
• Conduct quarterly performance reviews and recommend corrective actions for underperforming providers.
• Conduct mystery shopper assessments to evaluate service provider performance.
• 1. Risk Management and Compliance:
• Develop and enforce compliance guidelines for all network partners.
• Conduct risk assessments to identify potential operational challenges and mitigate them proactively.
• Ensure all providers adhere to contractual obligations and service level agreements (SLAs).
• 1. Relationship Building and Retention:
• Build strong, long-term relationships with key service providers.
• Organize regular training sessions and workshops to align providers with company goals.
• Implement a rewards or recognition program for top-performing partners.
• 1. Cost Control and Efficiency:
• Negotiate favorable pricing and terms with service providers.
• Identify cost-saving opportunities without compromising service quality.
• Use data analytics to reduce unnecessary expenses and optimize resource allocation.
• 1. Technology and Digital Transformation:
• Use CRM and data analysis tools to improve decision-making and streamline provider management.
• Explore automation opportunities to reduce manual effort and enhance data accuracy.
• 1. Customer Experience Enhancement:
• Work closely with the customer service team to ensure seamless service delivery.
• Use customer feedback to refine provider selection and performance metrics.
• Implement quick resolution protocols for critical issues to improve customer satisfaction.
• 1. Data-Driven Decision Making:
• Leverage data analytics to identify trends, predict demand, and optimize network performance.
• Provide strategic insights to the Operations Manager to support business growth.
• Prepare monthly and quarterly reports on network performance for senior management.
• 1. Crisis Management:
• Develop contingency plans for service disruptions or provider failures.
• Ensure rapid response and recovery in case of emergencies.
• Regularly review and update risk management protocols.
• 1. Market Intelligence:
• Monitor industry trends and competitor strategies to stay ahead in the market.
• Identify new technologies and processes that can enhance service quality and efficiency.

Essential Qualification Required (education/ Experience/ Skills)

• Bachelor's degree in business administration, operations management, or related field.
• Proven experience in network management, vendor relations, or operations.
• Strong negotiation, communication, and analytical skills.
• Knowledge of CRM systems and data analysis tools preferred.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.

Typical Working Conditions

• Normal Working Hours 40 hours a week
• Working Timing: 8:00 AM –4:00 PM
• Work may require occasional weekend and/or evening work