Guest Relations

1 week ago

Ar Rifā, Southern Governorate, Bahrain Palm Stays Full time 20,000 - 40,000 per year

Company Description

At Palm Stays, we specialize in providing short-term and vacation rental experiences that feel like home. As Bahrain's leading property management and rental platform, we pride ourselves on delivering exceptional stays for guests while ensuring our landlords' properties are managed with care and efficiency.

Position Overview

We are looking for a Guest Relations & Operations Coordinator to join our growing team.
This is a full-time on-site role. This role is ideal for someone proactive, organised, and passionate about hospitality. You will be the key point of contact for guests during their stay and ensure smooth daily operations across our managed properties.

Key Responsibilities

  • Handle check-ins and check-outs for guests in a professional and friendly manner.
  • Communicate with guests throughout their stay to ensure comfort and address any requests or issues promptly.
  • Coordinate cleaning schedules and ensure properties are prepared before each booking.
  • Work closely with housekeeping and maintenance teams to ensure all properties meet Palm Stays' quality standards.
  • Inspect properties regularly to ensure everything is in excellent condition.
  • Restock essentials (toiletries, amenities, etc.) when needed.
  • Inform authorities and take appropriate actions in case of emergencies or property-related matters.
  • Maintain accurate records and reports related to property operations.

Requirements

  • Valid driving license (mandatory).
  • High school diploma or equivalent.
  • Fluent in English and Arabic (other languages are a plus).
  • Excellent communication and problem-solving skills.
  • Responsible, detail-oriented, and able to work independently.
  • Previous experience in hospitality, guest relations, or property management is an advantage.
  • Excellent problem-solving abilities and attention to detail
  • Strong Customer Service and Communication skills

What We Offer

Competitive salary and performance incentives.

Dynamic and supportive work environment.

Opportunity to grow with a fast-expanding property management company.