lounge ambassador

JOB PURPOSE

• Foster an inclusive atmosphere for all guests, ensuring they feel welcome and appreciated during their visit to the lounge.
• Remain open to guest feedback and requests to enhance their experience.
• Deliver high standards of chair-side service in the Central Room and Cocktail Lounge.
• Oversee day-to-day operations in the Reception Area and other assigned rooms.

KEY ACCOUNTABILITIES:

Ensures a warm, welcoming experience

• Greets and warmly receives all arriving guests at reception
• Monitors the entrance area to ensure a spotless, picture perfect environment
• Introduces lounge facilities for first time guests
• Personally, escorts guests, wishing to enjoy the cocktail lounge, to the Central room
• Connects with and gives recognition to all guests, "make them feel special".
• Engages with warmth and openness with guests - stays fully present
• Ensures all departing guests receive a personal farewell
• Maintains the electronic reader devices and iPad connectivity
• Performs lounge check-in transactions of invited and paying guests
• Assist guests solving travel issues, e.g. coordinating with the concierge or an airline representative for flight rescheduling
• Notes special requests, or requirements communicated by the call center/check-in counter
• Stocks media display wall with magazines, international and local newspapers
• Manages the uploading of press readers
• Coordinate with porter to store guest luggage
• Assist with tagging luggage/ communicating with guests
• Ensure prompt retrieval of luggage on departure from the lounge

Deliver high standards of service in the Central

Room/cocktail lounge

• Approach and receive all guests warmly as soon as they enter the Central Room
• Assists guests with hand luggage
• Places small stool for hand bags, brief cases by chair side
• Connects and give recognition to all guests, "makes them feel special"
• Help guests decide where to sit and escort guests to seats
• Encourages guests to choose a beverage, offers newspaper, automatically places hot towel on table top
• Coordinates menu orders, canapes for side serve, with the kitchen, bars and coffee stations
• Helps guests to choose wines and cocktails from the beverage menu
• Gracefully serves beverages and canapes/pastries to guests, chairside
• Offers beverage replenishment to guests before clearing in glasses/cups
• Resets seats and tables
• Clears tables and chair sides
• Provides full chair-side service for guests
• Promotes the cocktail hour and afternoon tea service
• Walks around in assigned area regularly to check guest's comfort
• Ensures all departing guests receive a personal farewell

Manages day-to-day operations in the Reception Area and allocated Rooms

• Circulates to ensure immaculate presentation of the Reception Area and Central Room
• Prepares and set up workstations professionally
• Ensures stewarding uplift and refresh clear in station at appropriate intervals
• Maintains/updates knowledge of all beverages and canape/pastry items, menus
• Rotates to deliver services in the Reception Area and Central Room as assigned
• Keep service on-track and up to standards

QUALIFICATIONS & EXPERIENCE

Minimum Qualification: High School Diploma or Relevant certifications in hospitality or customer service

Minimum Experience: 2 years minimum work experience within a luxury hotel or high-end restaurant/club/lounge

Flight attendant for an international airline for at least two years