IT HelpDesk

6 days ago

Manama, Manama, Bahrain Nexcel Computer Solutions WLL Full time 20,000 - 25,000 per year
  • Helpdesk agent with Helpdesk and customer services experience of more than 4 years of experience in Health care sector.
  • 24/7 Support
  • Support more than 9000 Employee.
  • Proficient in both written and spoken Arabic & English language.
  • Effective communication skills
  • Problem-solving and critical thinking.
  • Dealing with difficult customers.
  • IT knowledge of computer hardware and software
  • Documentation and Knowledge Base.
  • Creating and maintaining a knowledge base.
  • Generating and maintaining KPI Reports for Helpdesk tickets.

Skills & Qualifications:

  • ITIL Foundation
  • Health Care system experience
  • Customer Service certificate
  • Communication Skills
  • Reporting skills
  • effectively communicate, both written and verbal, in Arabic and English languages.
  • The resource has at least 3 years of experience in Health Sector projects.
  • Ability to explain technical issues and solutions in a clear and accurate manner to healthcare professionals who may not be technically inclined.
  • Healthcare Systems Knowledge: Understanding of Electronic Health Records (EHR), Hospital Information Systems (HIS), and other healthcare-specific software.
  • Diploma or bachelor's degree in IT, engineering or computer science, or related

Job Type: Full-time

Pay: From BD per month