IT Support

Job Description
VAM Systems
is currently looking for
IT Support
for our
Bahrain
operations with the following skillsets & terms and conditions:

Qualification : Computer Science and Engineering
Years of Experience : 1 - 3 years
Experience Required:

• Effective communication skills is the primary objective for L1 Support
• An understanding of the basic technology tools like Windows, Office and Internet.

Responsibilities

• Provide a single point of contact between business users and the IT
• organization
• Provide initial support of calls
• Route service requests to resolution groups
• Respond to Business calls through the different service desk channels, (
• phone, email or service desk portal )
• Incidents recording & control (classification, acceptance & tracking)
• Incidents assignment and distribution
• Improve overall customer satisfaction
• Keep users informed about the progress of calls
• Detection of potential trends and escalate calls where necessary

Skills

• Acting with Integrity
• Accepting Responsibility
• Supporting Organizational Goals
• Communicating Effectively
• Championing Customer Needs
• Serving Customers
• Critical Thinking
• Learning Quickly
• Help Desk Applications Support
• Help Desk Best Practices
• Customer Satisfaction Surveys
• Help Desk Escalation Procedures
• Problem Tracking Tools
• Workflow Management
• Help Desk Technologies
• Customer Satisfaction Measurement
• Active Directory
• LANDesk
• Equation

Domain : Bank
Terms and conditions
Joining time frame: days)