Customer Service Representative/Female
1 week ago
JD -CSR- Business Center
The CSR will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. He/she will report directly to the Center Manager.
Customer Service Representative Responsibilities:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Managing a team of junior customer service representatives if any.
Customer Service Representative Requirements:
- General Business education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Computers proficient.
- Experience working with customer support/hospitality sectors.
- Excellent communication skills.
- Proven sales track record.
- Self driven-Trustworthy-Ambitious
- Ability to deal with different nationalities and strong verbal and written English
Job Type: Full-time
Pay: Up to BD per month
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