Call Center Representative

1 week ago

Manama, Manama, Bahrain TCIG Full time 9,000 - 12,000 per year

We are looking for a motivated and experienced
Call Centre Executive
with a background in the travel field and hands-on experience in
Global Distribution Systems (GDS)
.

Key Responsibilities:

  • Handle inbound and outbound customer calls..
  • Provide accurate information, quotations, and itinerary options using GDS platforms.
  • Manage reservations, ticket issuance, cancellations, and re-bookings efficiently.
  • Support clients with post-booking services, amendments, refunds, and travel documentation.
  • Maintain customer satisfaction through professional communication and prompt problem-solving.
  • Coordinate with airlines, hotels, and internal departments to ensure smooth service delivery.
  • Update and maintain client records and booking information in the CRM system.
  • Promote company products and services, including travel insurance and holiday packages.
  • Achieve individual and team sales and service targets.

Requirements:

  • Proven experience in a
    travel agency or call centre environment
    .
  • Proficient in at least one
    GDS system.
  • Excellent
    communication skills in both Arabic and English
    (written and spoken).
  • Strong customer service orientation and attention to detail.
  • Ability to multitask and handle high call volumes efficiently.
  • Basic computer literacy (MS Office, CRM systems, email etiquette).
  • Positive attitude, team spirit, and a passion for the travel industry.

Preferred Qualifications:

  • Diploma or degree in
    Travel & Tourism Management
    or related field.
  • Previous experience in a
    Bahrain-based travel agency or airline call centre
    .
  • Familiarity with
    BSP, IATA, or corporate travel accounts
    handling.

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