Technical Support Engineer

5 days ago

Ireland Dublin Bahrain Manama Eastern Europe Europe Portugal Lisbon Southern Europe Luxembourg Luxembourg City UAE Abu Dhabi Binance Full time $900,000 - $1,200,000 per year
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies. Responsibilities:
  • Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed.
  • Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues.
  • Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes.
  • Build dashboards and monitoring solutions to track system performance and incident trends.
  • Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices.
  • Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base.
  • Support incident management, ensuring 24/7 stability of Binance's trading platform and related systems.
  • Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure.
Requirements:
  • Bachelor's degree in Computer Science, Software Engineering, or related field.
  • 5~15 years of experience in technical support, DevOps, or backend engineering for large-scale systems.
  • Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
  • Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus.
  • Hands-on experience with Linux, Kubernetes, and CI/CD pipelines.
  • Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting.
  • Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus.
  • Fluent in English and Mandarin, to coordinate with global stakeholders.
    Preferred Qualifications
  • Background in Java backend development and microservice troubleshooting.
  • Experience in payment systems, fintech, or Web3 infrastructure.
  • Understanding of blockchain fundamentals and curiosity about DeFi, Web3, or AI-driven systems.
Team Growth Opportunities
  • Be part of a global tech team supporting millions of users.
  • Work at the intersection of engineering, operations, and customer experience.
  • Learn from top engineers in infrastructure, middleware, and backend systems, with clear growth paths toward full-stack expertise.
  • Make an impact in the fast-evolving crypto and Web3 ecosystem.
Why Binance
• Shape the future with the world's leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Data Business Analyst

    5 days ago

    Abu Dhabi, Abu Dhabi, Bahrain Renoir Group Full time 90,000 - 120,000 per year

    WHO YOU WILL WORK WITH We are a diverse international team of extremely talented and capable individuals who work together to exceed the clients' expectations on every element of every contract. It is our #Changemakers that have made the Renoir Group the success that it is today. As a business with an instinct for delivery and improvement, Renoir is always...

  • Reforming & Aromatics Technical Services Engineer (F/M)

    5 days ago

    Bahrain Axens Group Full time $80,000 - $120,000 per year

    Axens Middle East is looking for Reforming & Aromatics Technical Services Engineer (F/M) Localisation : ME Location   Axens Presentation : Axens group provides a complete range of solutions for the conversion of oil and biomass to cleaner fuels, the production and purification of major petrochemical intermediates, the chemical recycling of plastics,...

  • Network Engineering Support Specialist

    3 days ago

    Fpo Ae, Bahrain, - Innovative Reasoning Full time $80,000 - $120,000 per year

    The Network Engineering Support Specialist provides engineering, configuration, and sustainment support for MARCENT and 5th MEB network systems. This role configures and troubleshoots complex network architectures, supports voice and video network integration, ensures compliance with cybersecurity standards, and provides recommendations for network...

  • Engineering Manager

    5 days ago

    Bahrain Degree 6 Full time £85,000 - £90,000 per year

    Company Description Our client is one of the global leaders in formwork and falsework, who operate on a global basis providing bespoke solutions to the construction industry. Due to successful results, my client is now looking to expand its International team specifically in the UAE. Job Description Salary £40,000 - £45,000 per annum (Depending on...

  • Reforming Technology Engineer

    5 days ago

    Bahrain Axens Group Full time 40,000 - 80,000 per year

     Axens Middle East is looking for Reforming Technology Engineer (F/M)Localisation : BahreïnAxens Presentation : Axens Group provides a complete range of solutions for the conversion of oil and biomass to cleaner fuels, the production and purification of major petrochemical intermediates, the chemical recycling of plastics, all natural gas treatment and...

  • Principal Technical Service Engineer

    3 days ago

    Manama, Manama, Bahrain Topsoe Full time 60,000 - 120,000 per year

    Principal Technical Sales & Service EngineerThe role and impactGrowing the value of servicesThe strategic goal of the Clean Fuels TS&S department is to contribute to the company business growth, acting as key market differentiator. Valuable services that focus on safe and sustainable plant operation are set up to secure our clients' maximum profits from...

  • technical support officer

    5 days ago

    Manama, Manama, Bahrain Era Projects Full time 12,000 - 36,000 per year

    Job description:We are seeking a knowledgeable and motivated IT Specialist to manage and support our company's technology infrastructure. The successful candidate will play a key role in maintaining systems, resolving IT issues, and supporting digital transformation across the organization.Key Responsibilities:Install, configure, and maintain hardware and...

  • Sales Engineer

    5 days ago

    Bahrain Management Solutions International (MSI) Full time 30,000 - 60,000 per year

    LocationNali, BahrainExperience5-6Job TypeRecruitmentJob DescriptionThe Cable Sales Engineer will drive sales growth for cable products, provide technical consultation to clients, and develop strong customer relationships in Bahrain.The role requires a blend of technical expertise, business acumen, and a proven sales track record in the cable or electrical...

  • Electrical Engineer

    5 days ago

    Bahrain, Oman, UAE -b448-4480-b126-a8f0e0bd73c7 Full time 40,000 - 60,000 per year

    Designing and testing electrical systems and componentsConducting testing to ensure the systems and components meet safety standardsTroubleshooting and resolving technical issues while implementing and maintaining electrical systems

  • Network Support Engineer

    14 hours ago

    Manama, Manama, Bahrain Lukos Full time $80,000 - $120,000 per year

    Network Support Engineer   Please note: This position is contingent upon the award of a contract. We will provide updates on the status of the contract and next steps during the hiring process.Minimum Qualifications SummaryCertification & Education Must possess a current US Passport with ability to travel and work overseas.Must be able to meet COMSEC...