mazad

Handle incoming and outgoing customer calls, messages and inquiries across Mazad's customer service channels.Respond to customer queries professionally and within established response timelines.Support customers with general inquiries related to auctions, registrations, payments, assets, appointments and platform usage.Record and maintain all customer...

Lead user research activities including interviews, usability testing, surveys, and customer journey mapping.Identify customer pain points and translate insights into actionable design improvements.Develop personas, user flows, wireframes, and information architecture.Ensure customer-centric design principles are embedded throughout the product...

 Write robust, highly reusable, well-tested code.Project management and participating in the daily Scrum meetings.Leading the development and implementation of Mazad digital products, including but not limited to mobile applications, websites, integrations, etc.Design and implement complex software architectures to meet business requirements and scalability...

A hands-on, auction-focused internship experience designed to give ambitious participants real exposure to how auctions are built, operated, and optimized  from asset sourcing to the final bid.Over 8 weeks, interns from Technology, Legal, Marketing, Data, UI/UX, CX and Business will work together on real business challenges, develop cross-functional skills,...

Support the full product lifecycle: discovery, definition, delivery, and post-launch review.Write clear user stories, requirements, and acceptance criteria, and help maintain a well-groomed product backlog.Conduct customer and market research, gather feedback, and translate findings into actionable insights.Analyze product data and ...