Software Implementation

Found in: beBee S BH - 4 weeks ago


Manama, Bahrain Redsky Software Full time
Job description Responsibilities Provide direct technical assistance to clients via calls, email, and chat.Good understanding of computer systems, other tech product.Ability to diagnose and troubleshoot basic technical issues.Familiarity with remote desktop applications and help desk softwareExcellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbalHandle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by Clients.Provide remote infrastructure support delivery and performing problem cause analysisCollaborate with fellow support colleagues and other internal organizations to provide superior serviceWork directly with clients on high priority issues to deliver timely resolution and capture feedback to influence process / product improvements.In depth understanding of products and services offered and be able to articulate its functions and benefits to external audiences.Engage with current clients to get insights on new market requirements and offerings.Mapping potential clients and driving strategy to establish a long term relationshipRequired Skills Confidence to continually grasp complex technical concepts that are new to you.Ability to understand technical jargon and articulate it as necessary to IT or business professionals.Excellent technical knowledgeA keen interest in IT issuesInitiativePresentation skillsThe ability to write reports and proposalsThe capacity to work well on your own or in a teamNegotiating skillsThe ability to manage your time and plan your day effectivelyLead Generation through Cold Calling, e-mail campaigns and online marketingAble to integrate knowledge across disciplines to include cold calling, consultative selling, product demonstrations, closing contracts, operation/process flow and product functionStrong sense of initiative and personal leadership demonstrating the ability to function independentlyStrong business acumen, ethics and high integrityQualifications Bachelor's degree in any field, however, preferably in IT / communications stream.Experience 2 to 3 years experience in Technical Support Job Type: Full-time Salary: BD300.000 - BD400.000 per month Job Type: Full-time Ability to commute/relocate: Manama: Reliably commute or planning to relocate before starting work (Required)

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