Quality Assurance Manager

4 weeks ago

Manama, Manama, Bahrain RESO Full time

Job Summary:

We are looking for an experienced and results-driven Quality Manager to lead our quality assurance initiatives at Tafaseel BPO. The Quality Manager will be responsible for developing, implementing, and managing quality assurance processes to ensure that our BPO operations consistently meet and exceed client expectations and industry standards. This role is essential for maintaining a high level of service quality and operational efficiency.

Key Responsibilities:

  1. Quality Strategy Development: Design and implement a comprehensive quality assurance strategy aligned with organizational goals and client requirements.
  2. Monitoring and Evaluation: Oversee the monitoring of service delivery processes, conducting regular evaluations and audits to ensure compliance with established quality standards.
  3. Data Analysis: Analyze quality performance metrics and trends, preparing detailed reports to inform decision-making and continuous improvement initiatives.
  4. Team Leadership: Lead and mentor the quality assurance team, fostering a culture of quality and accountability throughout the organization.
  5. Feedback and Improvement: Provide constructive feedback and coaching to employees based on quality assessments, and collaborate with training teams to address skill gaps.
  6. Process Enhancement: Identify opportunities for process improvements and implement best practices to enhance service quality and operational efficiency.
  7. Client Liaison: Serve as the primary point of contact for quality-related client inquiries, addressing concerns and ensuring alignment with client expectations.
  8. Compliance Assurance: Ensure adherence to regulatory and industry standards, conducting regular compliance audits and implementing corrective actions as necessary.
  9. Stakeholder Collaboration: Work closely with cross-functional teams, including Operations, Training, and Client Services, to drive quality initiatives and improvements.

Qualifications:

  1. Bachelor's degree in business administration, Quality Management, or a related field; master's degree is a plus.
  2. Proven experience in quality management, preferably within the BPO industry, with a minimum of 3 years in a leadership role.
  3. Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
  4. Excellent communication and interpersonal skills, capable of engaging effectively with all levels of staff and clients.
  5. Familiarity with quality management frameworks (e.g., Six Sigma, ISO, CMMI) and quality assurance tools.
  6. Fluency in Both Arabic and English.
#J-18808-Ljbffr

  • Quality Assurance Manager

    2 weeks ago

    Manama, Manama, Bahrain beBee Careers Full time

    We are looking for a Quality Assurance Manager to lead our quality assurance team in ensuring products meet both internal and external quality standards.The successful candidate will be responsible for supervising day-to-day quality control processes, performing inspections, conducting audits, and driving continuous improvement of the quality management...

  • Quality Assurance Manager

    1 week ago

    Manama, Manama, Bahrain eFinancialCareers Full time

    We are recruiting a Quality Assurance Manager to develop and implement policies, processes, and standards to ensure service excellence and compliance across the Operations and Technology departments. The role holder will be empowered to foster a quality-oriented culture, drive continuous improvement, adequate measurement and monitoring, and support key...

  • Quality Assurance Professional

    1 week ago

    Manama, Manama, Bahrain beBee Careers Full time

    Job DescriptionWe are seeking a seasoned Quality Assurance professional to spearhead our quality management efforts. The successful candidate will be responsible for developing and implementing policies, processes, and standards to ensure service excellence and compliance across Operations and Technology departments.Main Responsibilities:Develop, document,...

  • Quality Assurance Lead

    7 days ago

    Manama, Manama, Bahrain beBee Careers Full time

    We are looking for a Quality Assurance Supervisor to lead and manage our quality assurance team.The Quality Supervisor will be responsible for ensuring that products meet both internal and external quality standards.Main Responsibilities:Supervising day-to-day quality control processesPerforming inspections, conducting audits, and ensuring continuous...

  • Quality Assurance Professional

    2 weeks ago

    Manama, Manama, Bahrain beBee Careers Full time

    Quality Assurance TesterAs a Quality Assurance Tester, you will be responsible for ensuring that our software applications meet the highest standards of quality.Key Responsibilities:Contribute to the development of comprehensive testing strategies and plans.Perform thorough technical and functional testing of software applications.Identify and report...

  • Quality Assurance Specialist

    2 weeks ago

    Manama, Manama, Bahrain beBee Careers Full time

    Quality Assurance SpecialistThe ideal candidate will be responsible for developing and implementing quality standards, managing daily production, and ensuring consistency in results.The role requires strong organizational skills, excellent communication, and the ability to work under pressure. Fluency in Arabic and English is essential.

  • Chief Quality Assurance Officer

    1 week ago

    Manama, Manama, Bahrain beBee Careers Full time

    Job Summary:We are seeking a seasoned Quality Assurance professional to lead the development and implementation of quality assurance initiatives, ensuring operational efficiency and high service quality.About the Role:This position is critical for driving quality excellence across our operations, requiring strong analytical and problem-solving skills, as...

  • Quality Assurance Specialist

    5 days ago

    Manama, Manama, Bahrain beBee Careers Full time

    VAM Systems is currently looking for QA personnel with the following qualifications and requirements. We are seeking a detail-oriented individual to join our team in Bahrain, focusing on business analysis and web application development.Job DescriptionWe require an experienced quality assurance professional with a strong background in Agile methodologies....

  • Critical Quality Assurance Specialist

    2 weeks ago

    Manama, Manama, Bahrain beBee Careers Full time

    Quality Assurance Specialist PositionWe are seeking a highly motivated and experienced Quality Assurance Specialist to join our team.The successful candidate will be responsible for developing and implementing comprehensive quality assurance and control programs for all construction projects.This includes conducting regular inspections, audits, and testing...

  • Quality Assurance Specialist

    2 weeks ago

    Manama, Manama, Bahrain beBee Careers Full time

    As a key player in quality assurance, you will be responsible for ensuring the highest standards of quality are met in our Bahrain operations.We are looking for a talented individual with a Bachelor's/University degree in IT/Business management or equivalent experience. ISTQB certification is highly valued and Arabic language skills are an added...