Call Agent Quality

1 week ago

Manama, Manama, Bahrain Client of Clarendon Parker Full time

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Job Title: Call Agent Quality

Job Sector: Insurance

Role Details: To perform claims management and handling tasks according to various covers, guarantees, and services in the insurance line concerned, stemming from insurance or non-insurance contracts. Responsibilities include ensuring correct and effective resolution of claims files in terms of cost and time, aligned with quality and service standards.

Job Responsibilities
  • Process claims files according to guidelines and procedures, providing high-quality service to policyholders and reducing complaints.
  • Analyze incoming documents to determine claim coverage based on insurance contracts, conduct preliminary risk analysis, inform policyholders, and request additional information if necessary.
  • Review received documents daily, handle calls from clients, agents, and injured parties, and provide updates on claims files to ensure timely resolution and high service quality.
  • Support claims resolution and fraud detection efforts as required.
  • Make payments to providers and clients, and handle claim payments from debtor companies, ensuring timely and cost-effective resolution.
  • Maintain up-to-date knowledge of technical procedures, regulations, and criteria through training and monitoring management indicators.
  • Perform any other duties reasonably assigned by the Head of Travel Services.
Key Skills
  • Good command of operational processes
  • Excellent communication skills
  • Service excellence
Job Details

Status: Active

Experience: 3 years

Country: Bahrain

Location: Manama

Created Date: 20-05-2025

Number of Positions: 1

Languages: Arabic (Read, Write, Speak), English (Read, Write, Speak)

Employment Type: Permanent

Reporting To: Head of Travel Service

Qualifications

Bachelor in Business Administration

Company Industry
  • Consulting
  • Management Consulting
  • Advisory Services
Department / Functional Area
  • Finance
  • Treasury

Keywords: Call Agent Quality

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