Real Time Management
3 weeks ago
Data Direct Bahrain Solutions W.L.L, Bahrain
Continuously monitor real-time contact center metrics, including call volumes, chat volumes, agent availability, and Interval Compliance adherence
Set up and manage real-time alerts for deviations from established performance thresholds. Respond promptly to these alerts to mitigate any potential issues
Allocate resources such as agents and queues dynamically to ensure optimal coverage during peak and off-peak hours while minimizing overstaffing during slower times
Monitor and track agent adherence to schedules and break times, taking corrective actions when necessary to maintain operational efficiency
Analyze historical and current data to make short-term adjustments to forecasting models, considering factors like seasonality, promotions, and unexpected events
Make real-time adjustments to agent schedules, including reassigning tasks, redistributing workloads, and managing breaks to maintain Interval compliance
Collaborate closely with contact center supervisors and managers to provide real-time updates on performance and work together to address challenges as they arise
Analyze real-time and historical data to identify trends, anomalies, and areas for improvement, and provide recommendations to enhance operational efficiency
Maintain detailed records of real-time actions taken, performance trends, and key insights to support post-analysis and reporting
Participate in ongoing process improvement initiatives to enhance real-time monitoring and response strategies, including the development of new tools and dashboards
Job SpecificationRequirements and Qualifications
Bachelor's degree in business, statistics, or a related field preferred
Proven experience in real-time monitoring and analysis within a contact center or customer service environment
Proficiency in contact center software and workforce management tools
Strong analytical and problem-solving skills, with the ability to make data-driven decisions quickly
Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely
Detail-oriented with the ability to multitask effectively in a fast-paced environment
Knowledge of call center operations, including key performance indicators (KPIs) and Interval Compliance (IC)
Flexibility to work shifts, including evenings, weekends, and holidays, as needed
Strong teamwork and interpersonal skills to collaborate effectively with cross-functional teams
#J-18808-Ljbffr-
Real Time Operations Manager
1 day ago
Manama, Manama, Bahrain beBeePerformance Full timeJob OverviewThis role is responsible for overseeing and optimizing real-time contact center operations to ensure exceptional performance. The ideal candidate will possess a strong analytical background, proficiency in contact center software, and excellent communication skills.Main Responsibilities:Continuously monitor and analyze real-time contact center...
-
Real Estate Agent
4 weeks ago
Manama, Manama, Bahrain RESO Full timeThis is a full-time on-site and off-side role for a Real Estate Agent at Glory Real Estate W.L.L. The Real Estate Agent will be responsible for tasks such as property listings, client communication, conducting property viewings, negotiating sales agreements, and providing excellent customer service. The role is located in Manama.Qualifications• Strong...
-
Real Estate Agent
3 weeks ago
Manama, Manama, Bahrain House 2 Home Full timeGet AI-powered advice on this job and more exclusive features.We're a fast-growing real estate team based in Bahrain, looking for a self-motivated, organized, punctual and detail-oriented Sales & Leasing Consultant to join our crew.This is an exciting opportunity to work with a dynamic, organized team in a flexible work environment.Key...
-
Events & Marketing Coordinator
3 weeks ago
Manama, Manama, Bahrain Real Search Property Management Company Full timeAre you passionate about creating memorable experiences and bringing people together?We're looking for a creative, organized, and driven Events and Marketing Coordinator to join our dynamic team and lead the planning and execution of events across our managed properties.Key Responsibilities:•Plan and execute tenant engagement activities and corporate...
-
Property Manager
1 day ago
Manama, Manama, Bahrain RESO Full timeCompany DescriptionArabian Homes Properties is a Kingdom of Bahrain based real estate broker specializing in residential and commercial properties throughout the kingdom. With several years of experience in real estate development and management, we pride ourselves on being one of the most sought-after companies for real estate advisory and consultancy in...
-
Chief Fraud Risk Manager
23 hours ago
Manama, Manama, Bahrain beBeeFraudRisk Full time 3,500 - 4,500Fraud Operations LeadershipResponsible for leading and strengthening the fraud risk management framework of our digital bank. This leadership role oversees real-time and post-transaction fraud detection, coordinates investigations, enhances system rules, and collaborates across teams to mitigate fraud risks.This position is responsible for managing and...
-
Head of Funds Management
4 weeks ago
Manama, Manama, Bahrain Domo Ventures W.L.L. Full timeAbout the JobAs Head of Funds Management, you will lead and shape our investment strategy across capital markets and real estate development. This leadership role offers a unique opportunity to drive superior returns and propel our growth.Key Responsibilities:Strategic Leadership: Develop and implement a comprehensive funds management strategy aligned with...
-
Manager - Investment
2 weeks ago
Manama, Manama, Bahrain Grant Thornton Bahrain Full timeGrant Thornton Abdulaal Bahrain is currently seeking an experienced and highly skilled Manager - Investment to join one of our highly reputable clients in the market.Job Functions:Develop financial models, conduct analysis, and assess investment opportunities.Conduct valuations for current Fixed Income, Private Equity, and Real Estate holdings.Analyze and...
-
Manager - Investment
2 weeks ago
Manama, Manama, Bahrain Grant Thornton Bahrain Full timeGrant Thornton Abdulaal Bahrain is currently seeking an experienced and highly skilled Manager - Investment to join one of our highly reputable clients in the market.Job Functions:Develop financial models, conduct analysis, and assess investment opportunities.Conduct valuations for current Fixed Income, Private Equity, and Real Estate holdings.Analyze and...
-
Manager - Investment
1 week ago
Manama, Manama, Bahrain RESO Full timeAbout The Job Manager - InvestmentGrant Thornton Abdulaal Bahrain is currently seeking an experienced and highly skilled Manager - Investment to join one of our highly reputable clients in the market.Job FunctionsDevelop financial models, conduct analysis, and assess investment opportunities.Conduct valuations for current Fixed Income, Private Equity, and...