Real Time Management

4 days ago


Manama, Manama, Bahrain Data Direct Bahrain Solutions W.L.L Full time

Data Direct Bahrain Solutions W.L.L, Bahrain

Continuously monitor real-time contact center metrics, including call volumes, chat volumes, agent availability, and Interval Compliance adherence

Set up and manage real-time alerts for deviations from established performance thresholds. Respond promptly to these alerts to mitigate any potential issues

Allocate resources such as agents and queues dynamically to ensure optimal coverage during peak and off-peak hours while minimizing overstaffing during slower times

Monitor and track agent adherence to schedules and break times, taking corrective actions when necessary to maintain operational efficiency

Analyze historical and current data to make short-term adjustments to forecasting models, considering factors like seasonality, promotions, and unexpected events

Make real-time adjustments to agent schedules, including reassigning tasks, redistributing workloads, and managing breaks to maintain Interval compliance

Collaborate closely with contact center supervisors and managers to provide real-time updates on performance and work together to address challenges as they arise

Analyze real-time and historical data to identify trends, anomalies, and areas for improvement, and provide recommendations to enhance operational efficiency

Maintain detailed records of real-time actions taken, performance trends, and key insights to support post-analysis and reporting

Participate in ongoing process improvement initiatives to enhance real-time monitoring and response strategies, including the development of new tools and dashboards

Job Specification

Requirements and Qualifications

Bachelor's degree in business, statistics, or a related field preferred

Proven experience in real-time monitoring and analysis within a contact center or customer service environment

Proficiency in contact center software and workforce management tools

Strong analytical and problem-solving skills, with the ability to make data-driven decisions quickly

Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely

Detail-oriented with the ability to multitask effectively in a fast-paced environment

Knowledge of call center operations, including key performance indicators (KPIs) and Interval Compliance (IC)

Flexibility to work shifts, including evenings, weekends, and holidays, as needed

Strong teamwork and interpersonal skills to collaborate effectively with cross-functional teams

#J-18808-Ljbffr

  • Manama, Manama, Bahrain Data Direct Bahrain Solutions W.L.L Full time

    Job OverviewData Direct Bahrain Solutions W.L.L seeks a skilled Real Time Operations Manager to oversee the efficient management of our contact center operations.About the RoleThe Real Time Operations Manager will be responsible for monitoring and analyzing real-time contact center metrics, including call volumes, chat volumes, agent availability, and...


  • Manama, Manama, Bahrain Data Direct Bahrain Solutions W.L.L Full time

    About Us">Data Direct Bahrain Solutions W.L.L is a leading provider of innovative solutions in the customer service industry.">Job Overview">We are seeking a highly skilled Real Time Management Specialist to join our team. As a key member of our contact center operations, you will be responsible for ensuring optimal performance and efficiency in real-time...


  • Manama, Manama, Bahrain Client Of Domo Ventures W.L.L. Full time

    About the job Funds Manager (Real Estate) - Riyadh Our client is seeking a seasoned Real Estate Fund Manager to lead and optimize investment funds, driving superior financial performance. This role offers a dynamic opportunity for a highly motivated professional with a proven track record in real estate investment and fund management. You will develop and...

  • Portfolio Manager

    4 days ago


    Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

    About the Job:Our client, Domo Ventures W.L.L., is seeking an experienced Real Estate Fund Manager to lead and optimize investment funds, driving superior financial performance.This role offers a dynamic opportunity for a highly motivated professional with a proven track record in real estate investment and fund management. The successful candidate will...


  • Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

    Real Estate Management ExpertAbout the RoleThis is a fantastic opportunity to join our dynamic team as a Real Estate Management Expert. In this role, you will be responsible for managing all aspects of our real estate operations, including sales, property management, development, marketing, and valuation.Key Responsibilities:Oversee all business operations...


  • Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

    About the Position:Domo Ventures W.L.L. is seeking a talented Real Estate Fund Manager to join our team and drive exceptional financial performance through effective investment fund management.The successful candidate will have a deep understanding of real estate markets, investment strategies, and property valuation techniques. They will be responsible for...


  • Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

    About the JobWe are seeking an experienced and results-driven Senior Real Estate Project Manager to join our team at Domo Ventures W.L.L. in Riyadh.The successful candidate will play a pivotal role in overseeing all aspects of mega real estate development projects, from initial planning to final execution.Project Planning & Strategy: Develop comprehensive...


  • Manama, Manama, Bahrain BLUE LAKE REAL ESTATE Full time

    **Company Overview:**We are BLUE LAKE REAL ESTATE, a leading real estate agency dedicated to providing exceptional service to our clients. Our team of experts is committed to helping you achieve your property goals.**Job Description:**We are seeking a highly skilled and motivated Real Estate Agent to join our team. As a key member of our sales team, you will...


  • Manama, Manama, Bahrain Real Search Property Management Company Full time

    Real Search Property Management Company is looking for HR specialist to join our teamKey ResponsibilitiesConduct interviews and coordinate the hiring process.Facilitate the onboarding process for new hires.Ensure compliance with legal and organizational requirements.Provide guidance on performance improvement plans.Support managers in performance-related...


  • Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

    About the RoleWe are seeking an experienced Real Estate Development Project Lead to join our team at Domo Ventures W.L.L. in Riyadh.The ideal candidate will have a proven track record of delivering complex real estate development projects on time, within budget, and to the required quality standards.Project Planning: Develop detailed project plans,...


  • Manama, Manama, Bahrain Z Global Full time

    Job Description: As an Investment Analyst, you will play a crucial role in identifying and evaluating real estate investment opportunities, conducting financial analyses, and supporting the decision-making process for strategic investments. You will work closely with the investment team to drive profitable and sustainable growth for the company's real estate...


  • Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

    Job Overview:Domo Ventures W.L.L. seeks a seasoned Real Estate Fund Manager to lead and optimize investment funds, enhancing our company's position in the market.The ideal candidate will possess extensive experience in real estate investment and fund management, with a proven track record of success. This role requires a strategic thinker who can develop and...


  • Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

    Key Performance Indicators:The Real Estate Fund Manager at Domo Ventures W.L.L. will be measured on their ability to:• Develop and execute effective investment strategies that maximize returns and minimize risks within the investment portfolio.• Source, evaluate, and structure real estate investment opportunities, ensuring successful transactions and...


  • Manama, Manama, Bahrain Jobtrack Management Services Full time

    CUSTOMER RELATIONSHIP MANAGERDUBAI - COMPETITIVE PACKAGE + ANNUAL BENEFITSOne of the leading investment and real estate development firms requires a Customer Relationship Manager. Minimum 7 years of experience in a result-driven service industry, ideally from property, development, or facilities management background. Strong experience working within a...


  • Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

    About the Role:A highly experienced and results-driven Project Director is sought after by Domo Ventures W.L.L. to lead their mega real estate development projects in Riyadh. In this pivotal position, you will oversee all aspects of project execution, from initial planning to final delivery.Main Responsibilities:- Develop comprehensive project plans,...


  • Manama, Manama, Bahrain Data Direct Bahrain Solutions W.L.L Full time

    Real-Time Monitoring and Analysis">In this role, you will be responsible for developing and implementing real-time monitoring and analysis strategies to optimize contact center performance. You will analyze real-time data to identify trends, anomalies, and areas for improvement, and provide recommendations to enhance operational...


  • Manama, Manama, Bahrain Z Global Full time

    Z Global is seeking a highly motivated Real Estate Sales Professional to join our dynamic team. As a Sales Executive - Properties, you will play a crucial role in promoting and renting out properties to potential buyers and renters.Key Responsibilities:Promote and rent out properties to potential buyers and renters through active engagement and market...

  • CEO - Real Estate

    3 days ago


    Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

    Position Summary: A chief executive officer's primary responsibilities include making major corporate decisions, managing the overall operations and resources of a company, and acting as the main point of communication between the board of directors and corporate operations.Special Requirements: RERA LicenseBachelor's or higher Degree in appropriate field of...


  • Manama, Manama, Bahrain Avature Full time

    Company Business Unit Primary Location Field of interest Legal Services Industry Focus Industry Agnostic Description of the position Can't wait to make an impact on the world? You're not alone. Join us in driving progress in the working world and beyond. Your journey with us You will experience an environment that fosters personal development and growth. You...

  • Funds Manager

    4 days ago


    Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

    About the job Funds Manager (Real Estate) - RiyadhOur client is seeking a seasoned Real Estate Fund Manager to lead and optimize investment funds, driving superior financial performance.This role offers a dynamic opportunity for a highly motivated professional with a proven track record in real estate investment and fund management. You will develop and...