Customer Support Agent

3 weeks ago

Manama, Manama, Bahrain Platinumlist Full time
About Us

, a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.

About the Role

We are looking for a Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.

Key Responsibilities
  • Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom
  • Assist customers with ticket purchases, refunds, and event-related issues
  • Provide real-time support during events, including troubleshooting ticketing issues
  • Collaborate with internal teams to resolve escalated concerns
  • Work flexible shifts, including evenings, weekends, and public holidays as required
  • Be available beyond standard working hours during peak event periods
  • Ensure a high level of customer satisfaction through timely and professional support
Requirements
  • Language: Native Arabic speaker with fluency in English
  • Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry
  • Strong communication and problem-solving skills
  • Ability to work under pressure and handle high workloads
  • Flexibility in working different shifts and beyond regular hours when necessary
  • A team player with adaptability to changing schedules
Preferred Qualifications
  • Candidates with experience in ticketing services, event management, or the entertainment industry will be given priority
  • Experience using Intercom (or similar customer support platforms) is a plus
  • Preferably experienced in handling inquiries via calls, emails, WhatsApp, live chat, and social media
  • Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred
Benefits
  • Growth Opportunities: Potential for cross-border responsibilities across the GCC region
  • Opportunity to expand expertise in ticketing platforms and event management
Why Join Us
  • Work with a leading ticketing platform in the GCC
  • Gain valuable exposure to the entertainment and events industry
  • Enjoy a dynamic and flexible work environment with exciting opportunities

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