integrated operations centre senior operations controller

2 weeks ago

Manama, Manama, Bahrain Gulf Air Group Full time
GF1515 - INTEGRATED OPERATIONS CENTRE SENIOR OPERATIONS CONTROLLER

Company: Gulf Air

Division: Operations

Location: [Location]

Department: Operations

Closing Date: 12-Dec-2024

MAIN OBJECTIVES

Senior Operations Controller: Provide support and coordinate actions of IOC "core team" to maximize day's performance respecting GF policies & guidelines. Propose solutions to DM for schedule recovery for >24 hour IOC Control Period.

MAIN DUTIES
  1. Oversee
    • Monitor constantly, be current on system situation (fleet, Crew, Stations and Weather) and anticipate disruptions.
    • Monitor Airops and identify possible disruptions.
    • Ensure corrective actions are taken by Ops Controller.
    • Provide support to Operations Controller (on-the-job professional development) in problem solving and respect of GF Policies & Procedures (Customer Service, Safety, Security, Crisis).
    • Coordinate with Gulf Air Tec Services and MCC (for aircraft down time), Flight Dispatch (weather and NOTAMS) and Crew Control (Crew disruption).
    • Automatically implement and publish >24h schedule changes with little impact on system (e.g. crew, passengers, maintenance).
    • Liaise with relevant functions to inform of > 24h schedule changes.
  2. Coordination for problem solving
    • Ensure smooth and accurate information flow between IOC "core team" for disruption with impact on all aspects of problem solving.
    • Coordinate Emergency response as (and if) directed by DM.
  3. Reporting
    • Update RIO System for own changes.
    • Inform other functions, stations and external entities on delay amount delay codes allocation.
EDUCATION & TRAINING

Higher National Diploma holder of a technical subject. Holder of either FAA Dispatcher or ICAO Flight Operations Officer License, or successful completion of a similar course syllabus for a Flight Operations Officer. Fluency in oral and written English mandatory.

EXPERIENCE

Minimum of 8 years experience within the Operations Department of major international airline with at least 2 successful years in Operations Control. Substantial experience of automated operations control systems: Airops, WOTP and RIO.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):

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