Salesforce Business Analyst- B2B Sales in telecom and Siebel projects
1 week ago
We are seeking an experienced Salesforce Business Analyst with expertise in B2B Sales implementations and Order Automation within telecom and Siebel projects for our client in Bahrain.
- Experience: Minimum 5 years of recent Business Analyst experience with Salesforce, specifically in Communications Cloud within the telecom industry.
- Technical Skills: Proven experience in automating order-to-cash processes in telecom using Salesforce, including automation of sales and order processes via Salesforce Flow or Process Builder.
- Industry Knowledge: Strong telecom domain experience, especially related to B2B sales and order automation challenges.
- Salesforce Product Expertise: Deep understanding of Salesforce Communications Cloud and familiarity with other Salesforce products.
- Business Process & Automation: Ability to analyze, document, and optimize business processes, with experience in process re-engineering and automation of sales and order processes, including quote generation, order management, contract lifecycle, and invoicing.
- Requirements Gathering: Skilled in eliciting, documenting, and analyzing business requirements, translating them into technical specifications, user stories, and use cases.
- Solution Mapping & Stakeholder Management: Capable of working with system integrators to ensure solutions meet RFP requirements, with excellent communication skills to manage stakeholders and expectations.
- Problem Solving & Analytical Skills: Strong analytical and critical thinking abilities to identify issues, analyze processes, and propose innovative solutions.
Note: Ensure appropriate stakeholders are involved in risk meetings as per ESM ID.
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