Guest Relation Officer

3 weeks ago

Manama, Manama, Bahrain Sofitel Full time
Company Description

Why work for Accor?

We are more than a worldwide leader in hospitality. We welcome you as you are, and you can find a job and brand that match your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write. Together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

Job Description

Basic Job Responsibilities:

  1. Evaluate the daily status of hotel occupancy and coordinate with departments such as reservations, sales, and housekeeping to ensure guest satisfaction.
  2. Manage and greet guests, monitor and resolve requests.
  3. Perform check-in/out of guests using the Opera system.
  4. Welcome guests, answer inquiries, and handle incoming calls.
  5. Prepare occupancy and guest reports.
  6. Maintain group and individual arrival reports daily.
  7. Inform guests of hotel rates and services, and create/cancel/confirm reservations.
  8. Check and manage room allocation.
  9. Ensure compliance with key control policies and manage safe deposit boxes for guests.
  10. Coordinate with the concierge to assist guests with services.
  11. Maintain knowledge of emergency procedures.
  12. Evaluate credit limit reports daily and manage room availability efficiently.
Qualifications

Job Qualifications:

  1. Pleasant personality with a good appearance.
  2. Service- and guest-oriented.
  3. Excellent command of both written and spoken English.
  4. Knowledge of additional languages is an asset.
  5. Experience with Opera system is a plus.
  6. Physical ability to stand for 8 hours daily.
  7. Ability to work on a shift basis.
Additional Information

Your Team And Working Environment

  • Sofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star luxury hotel with 262 rooms & suites, including a Royal Suite, Opera Suites, Prestige Suites, Club Millesime Rooms, and luxury rooms. The hotel features 5 restaurants, 4 bars, a grand ballroom, meeting rooms, a beach club, kids club, and the first Thalassa Spa in the GCC. Visit https://careers.accor.com/.

Our Commitment To Diversity & Inclusion

  • We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.
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