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Event Ticketing Manager

1 month ago

Manama, Manama, Bahrain Supertech Innovation Labs Full time

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Do you want to love what you do at work? Do you want to make a difference, an impact, and transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for. webook.com is Saudi's #1 event ticketing and experience booking platform in terms of technology, features, agility, and revenue, serving some of the largest mega events in the Kingdom with over 2 billion in sales. webook.com is part of the Supertech Group, which also includes UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

Job Overview

We're looking for a highly motivated Event Ticketing Operations Manager to deliver world-class event ticketing operations, build sales opportunities, and form connections with new and existing clients. This is an excellent opportunity to find new ways to help us achieve our client acquisition and revenue goals.

Key Responsibilities:
  • Support the client, event managers, in-house designers, and other third-party vendors leading up to the event, ensuring that both client and event requirements are met.
  • Find new opportunities and close new sales with clients.
  • Develop growth strategies and plans.
  • Manage and retain relationships with existing clients.
  • Increase the client base.
  • Have an in-depth knowledge of business products and value propositions.
  • Write business proposals.
  • Negotiate with stakeholders.
  • Identify and map business strengths and customer needs.
  • Research business opportunities and viable income streams.
  • Follow industry trends locally and internationally.
  • Draft and review contracts.
  • Report on successes and areas needing improvement.
Duties and Responsibilities:
  • Apply for licenses and permits required with relevant authorities.
  • Coordinate the setup and production of the event on-site, ensuring high-quality delivery.
  • Work closely with team members to produce successful events.
  • Handle multiple projects from entry-level to large-scale events.
  • Manage logistics and inventory control of all equipment and materials.

Highly qualified applicants will also be able to assist in overall business growth:

  • Activate and oversee new logo partnerships, field strategy, budgeting, planning, prospecting, contract negotiation, and implementation for the company's ticket solutions and B2B products.
  • Identify, analyze, and evaluate marketing campaigns and business plans to demonstrate the company's competitive advantage and value proposition in the market, maintaining expertise in content, influencers, digital sales, forecasts, data processing, and education in the entertainment and technology space.
  • Collaborate with cross-functional teams to develop partnership strategies and establish best practices for KPIs and OKRs to maximize growth and revenue.
  • Utilize internal and external data systems for marketplace insights, supporting senior executives to reach revenue targets and maximize partner revenues.
Requirements:
  • A degree in Business Administration, Marketing, Economics, or related fields.
  • Three or more years of experience in Business Development related to ticketing, events management, or entertainment.
  • High-level communication skills.
  • Stakeholder management skills.
  • Proven negotiation ability.
  • Good network of suppliers and contractors.
  • Excellent audiovisual knowledge and hands-on skills.
  • Ability to take initiative and make sound judgments.
  • Effective crisis management skills.
  • Good time management.
  • A passion for events and communication, with attention to detail.
  • Ability to handle pressure, multitask, and meet deadlines.
  • Calm, resourceful, independent, and vigilant.
  • Experience in business development strategy and conflict resolution.
  • Self-motivated with team motivation skills.
  • Experience exceeding targets.
Additional Details:
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Management and Manufacturing
  • Industries: IT Services and IT Consulting
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