Business Performance Expert

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: Zain Overview

The Business Performance Expert is responsible for optimizing financial and commercial performance by leading revenue and COGS forecasting, budgeting, and detailed margin analysis, ensuring profitability across business lines. This role oversees the review, approval, and post-launch evaluation of commercial business cases, ensuring strategic alignment and financial viability. Additionally, it involves analyzing and verifying commission structures, as well as monitoring customer receivables to enhance collection efficiency and mitigate financial risks. Through data-driven insights and cross-functional collaboration, the Business Performance Expert supports sustainable growth and drives strategic decision-making.

1. Education: Bachelor's degree in Finance, Accounting, Business Administration, Business Information Systems, or a related field. CFA, CMA, or other relevant professional certifications are preferred. Advanced financial training in areas such as revenue forecasting, COGS analysis, and commercial business case evaluations is an advantage.
2. Experience: 8+ years of experience in financial planning and analysis or business performance management, with a focus on commercial operations in the telecom industry.
3. Skills: Proven expertise in revenue forecasting, margin analysis, and budgeting specific to telecom operations. Strong track record in reviewing and approving commercial business cases, including post-launch performance analysis in a telecom environment. Demonstrated expertise in commission analysis and verification as well as customer receivables monitoring in telecom settings. Proficiency in SQL for data querying and analysis, along with advanced skills in Excel, business intelligence tools (e.g., Tableau, Power BI), and financial modeling to inform strategic decision-making. Previous experience in a cross-functional, collaborative environment, working closely with finance, commercial, and operational teams to drive business performance.

1. Revenue & COGS Management: Lead forecasting, budgeting, and variance analysis for revenue and COGS. Conduct detailed margin analysis by business line to ensure profitability and cost efficiency. Identify trends, risks, and opportunities to optimize financial performance.
2. Commercial Business Case Evaluation: Review and approve commercial business cases, ensuring financial viability and strategic alignment. Perform post-launch analysis to assess actual performance against projections and recommend improvements. Provide financial insights to support pricing, product launches, and investment decisions.
3. Commission Analysis & Verification: Analyze and verify commission structures to ensure accuracy, fairness, and alignment with business objectives. Identify cost-saving opportunities and assess the financial impact of commission changes. Work with commercial teams to enhance commission models and incentive structures. Track and analyze customer receivables, ensuring timely collections and minimizing financial risks. Identify trends in overdue accounts and collaborate with finance and commercial teams to improve collection strategies. Provide insights on credit exposure, payment behaviors, and receivables efficiency.
4. Financial & Performance Reporting: Develop reports and dashboards to provide real-time visibility into key financial and commercial metrics. Present findings to senior management with clear, actionable recommendations. Support automation and process improvements for more efficient financial analysis and reporting.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):