Bell Attendant

Overview

Join to apply for the Bell Attendant - Bahraini Talent role at Downtown Rotana.

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.

Responsibilities

• Receive guests in a professional and friendly manner, exceeding guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain up-to-date knowledge of the hotel and local services
• Maintain awareness of guest profiles through Opera guest profile system
• Ensure guest luggage is carried from arrival point to room and from room to departure at check-out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately and professionally
• Keep concierge desk and storeroom clean, tidy and well organized

Education, Qualifications & Experiences

You should ideally have a diploma in hospitality or vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essential.

Knowledge & Competencies

The ideal candidate will be customer-driven with a courteous, helpful, proactive and 'switched on' personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

Seniorities

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Hospitality

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