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service desk specialist

4 weeks ago


Manama, Manama, Bahrain Nexcel Computer Solutions Full time

Job Duties:

  1. Work as front-line operator, in IT Customer Service Center
  2. Attend calls and educate users about IT best practices
  3. Analyze incident tickets
  4. Resolve Incidents to achieve maximum First Call Resolution (FCR)
  5. Monitor, analyze and update incident & service request tickets logged in the Service Desk system
  6. Possess solid knowledge of Microsoft Office & Office 365, Windows 10 & common IT issues
  7. Manage difficult users skillfully
  8. Proficient in Written and Spoken English language (Spoken Arabic will be an added advantage)

Skill Sets Required:
Windows 10 & Office 365 Certificate or Experience; Analytical skills; Communication Skills; Customer Relationship skills; Proficiency in using IT Service Management application after being provided basic training; Customer Service Orientation and good written and verbal communication skills

Minimum Experience Required: 2-3 years

Interested candidates may send in their CVs to jobs@nexcelbahrain.com

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