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service desk specialist
1 month ago
Job Duties:
- Work as front-line operator, in IT Customer Service Center
- Attend calls and educate users about IT best practices
- Analyze incident tickets
- Resolve Incidents to achieve maximum First Call Resolution (FCR)
- Monitor, analyze and update incident & service request tickets logged in the Service Desk system
- Possess solid knowledge of Microsoft Office & Office 365, Windows 10 & common IT issues
- Manage difficult users skillfully
- Proficient in Written and Spoken English language (Spoken Arabic will be an added advantage)
Skill Sets Required:
Windows 10 & Office 365 Certificate or Experience; Analytical skills; Communication Skills; Customer Relationship skills; Proficiency in using IT Service Management application after being provided basic training; Customer Service Orientation and good written and verbal communication skills
Minimum Experience Required: 2-3 years
Interested candidates may send in their CVs to jobs@nexcelbahrain.com
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