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IT Support Analyst
1 month ago
VAM Systems is a Business Consulting, IT Solutions, and Services company.
VAM Systems is currently looking for IT Support for our Bahrain operations with the following skillsets, terms, and conditions:
Qualification: Computer Science and Engineering
Years of Experience: 1 - 3 years
Experience Required:
- Effective communication skills are essential for L1 Support
- Understanding of basic technology tools like Windows, Office, and Internet
Responsibilities:
- Provide a single point of contact between business users and IT
- Provide initial support for calls
- Route service requests to resolution groups
- Respond to business calls through various service desk channels (phone, email, or service desk portal)
- Record and control incidents (classification, acceptance, tracking)
- Assign and distribute incidents
- Improve overall customer satisfaction
- Keep users informed about the progress of calls
- Detect potential trends and escalate calls when necessary
Skills:
- Acting with Integrity
- Supporting Organizational Goals
- Championing Customer Needs
- Serving Customers
- Critical Thinking
- Help Desk Applications Support
- Customer Satisfaction Surveys
- Help Desk Escalation Procedures
- Workflow Management
- Customer Satisfaction Measurement
- LANDesk
Domain: Banking
Terms and Conditions:
- Joining time frame: 15 - 30 days
- The selected candidates shall join VAM Systems – Bahrain and be deputed to one of the leading banks in Bahrain.
If you are interested in this opportunity, please send your latest resume as soon as possible to ashiq.salahudeen@vamsystems.com.
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