Store Supervisor

GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, food, and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG's investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

Job Description:

The role holder is responsible for supporting sales growth through the development of the Store Sales team. The role also ensures the delivery of high operational, commercial, and customer service standards.

Core Responsibilities:

1. Support in achieving the store's annual sales targets.
2. Assist in maintaining proper coverage and scheduling to ensure high levels of customer service.
3. Conduct store operations audits to ensure compliance with standard operating policies.
4. Oversee after-sales processes, ensuring adherence to repair/return policies through effective communication with stakeholders.
5. Ensure customer needs are met, complaints are resolved, and customer service standards are maintained; establish rapport with customers to identify current and future needs.
6. Maintain visual merchandising standards and ensure product displays align with brand policies.
7. Verify that promotions and pricing are accurate and comply with company standards.
8. Generate and analyze sales reports to provide insights for stock optimization and performance tracking of collections.
9. Submit daily invoices and sales recaps to Finance.
10. Manage store operations including cash handling, inventory management, and record keeping in line with SOPs.
11. Maintain loss prevention standards and ensure compliance with cash handling and theft prevention policies.
12. Manage inventory movements, including receiving, stocking, restocking, and discrepancy management.
13. Ensure the store's interior and exterior are clean and maintained to company standards.
14. Lead the team to follow SOPs and uphold store appearance standards.
15. Perform cashier duties as required.

People Management:

1. Set goals and KPIs for team members and ensure effective performance management.
2. Develop talent through guidance, mentoring, and coaching to achieve set objectives.
3. Foster a culture of feedback, coaching, and continuous improvement by providing ongoing feedback and identifying development needs.