Store Supervisor

4 weeks ago

Manama, Manama, Bahrain GMG Full time

GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, food, and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG's investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

Job Description:

The role holder is responsible for supporting sales growth through the performance and development of the Store Sales team, ensuring operational excellence, and delivering exceptional customer service standards.

Core Responsibilities:
  • Support in achieving the store's annual sales targets.
  • Assist in maintaining proper coverage and scheduling to ensure high levels of customer service.
  • Conduct store operations audits to ensure compliance with standard operating policies.
  • Oversee after-sales processes, ensuring adherence to repair/return policies through effective communication with internal stakeholders.
  • Ensure customer needs are met, resolve complaints, and provide outstanding customer service; establish rapport with current and potential customers.
  • Maintain visual merchandising standards and ensure product displays align with brand policies.
  • Ensure promotions and pricing are accurate and compliant with company standards.
  • Generate and analyze sales reports, providing insights to maximize stock potential and report on new and core collection performance.
  • Submit daily invoices and sales summaries to Finance.
  • Execute store operations, including cash handling, inventory management, and record keeping, in line with SOPs.
  • Maintain loss prevention standards and ensure compliance with cash handling, fraud, and theft policies.
  • Manage inventory, including inbound goods, receiving, stocking, restocking, transfers, and discrepancies.
  • Ensure the store's interior and exterior are clean and maintained to brand standards.
  • Direct the team to follow SOPs and uphold store appearance standards.
  • Perform cashier duties as required.
  • People Management: Define goals and KPIs for team members, implement performance management processes, develop talent through coaching and mentoring, and foster a culture of feedback and continuous improvement.
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