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Butler Coordinator
4 weeks ago
Join to apply for the Butler Coordinator role at Raffles Hotels & Resorts.
Company Description
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
Job Description
- Answer the telephone as per Raffles brand standards and telephone etiquette guidelines.
- Monitor Message Box task completion assigned to the butler team.
- Execute all mise-en-place duties and responsibilities as directed, on time, according to standards.
- Set up and prepare private dining condiments, utensils, and trays per departmental standards.
- Adhere to the guest recognition program by being familiar with guest names and greeting them accordingly.
- Present food and beverages maintaining departmental standards to maximize guest satisfaction.
- Enquire about guest satisfaction with food, beverages, and service, communicating directly with guests.
- Have thorough knowledge of the menu, drinks list, and wine list; respond to guest inquiries and up-sell appropriately.
- Ensure guest expectations are met or exceeded by providing efficient, friendly, and attentive service.
- Know all arrival lists in advance (7 days prior or upon reservation) and guest profiles, including preferences.
- Curate personalized experiences including hotel and city activities, bespoke services, and rituals.
- Follow-up on guest activities to ensure service quality.
- Monitor services to other departments and ensure scheduled requests are fulfilled.
Qualifications
- A passionate, positive personality with excellent attention to detail, able to work under pressure with minimal supervision.
- Good organizational, problem-solving skills, and engagement with guests to anticipate needs.
- Commitment to exceeding performance standards.
- Continuous professional development.
- Adherence to Standard Operating Procedures.
- Ability to work in a multicultural environment.
- High integrity, promptness, creativity, enthusiasm, dedication, time management, teamwork, flexibility, and support for continuous improvement.
- Good knowledge of Housekeeping Operations.
- Knowledge of Opera Property Management System preferred.
- Curiosity and listening skills.
- Strong proficiency in Microsoft Office Suite.
- Fluent in English.
Additional Information
- Opportunity to join Bahrain's first Raffles.
- Employee benefit card offering discounts worldwide.
- Learning programs through our Academies.
- Opportunities for growth within the property and globally.
- Participation in Corporate Social Responsibility activities.
- Entry level
- Full-time
- Other
- Hospitality
