Executive, Client Care Centre Sales

3 weeks ago

Manama, Manama, Bahrain Standard Chartered Full time

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Role Summary

We are looking for a dynamic and results-driven Executive, Client Care Centre Sales to join our team and drive client acquisition through proactive outbound calling. This role is ideal for a candidate with strong communication skills, customer focus, and a passion for delivering value-driven solutions.

Key Responsibilities

Meet business targets set by the Wealth and Retail Banking (WRB) function.
Conduct outbound calls to acquire and convert customers.
Promote and sell bundled product offerings, with a focus on Personal Loans (PL).
Achieve individual sales targets through needs-based and responsible selling.
Deepen customer relationships and maximize product penetration.
Ensure error-free application and documentation processes.
Comply with regulatory and internal guidelines including:
- Customer Due Diligence (CDD)
- Anti-Money Laundering (AML)
- Treating Customers Fairly (TCF)
- Escalate and resolve risk, compliance, and customer complaints appropriately.
- Maintain high standards of operational quality and service excellence.
Skills And Experience
- Experience in sales, ideally within the banking or telecom sector.
- Strong customer service and sales skills.
Qualifications
- Bachelor's degree in a relevant field.
- FAP 1 certification is preferred.
- Fluent in English with excellent verbal and written communication.
About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Seniority level
- Seniority levelEntry level
Employment type
- Employment typeFull-time
Job function
- Job functionSales and Business Development
- IndustriesBanking

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