Senior Client Success Executive

3 weeks ago

Manama, Manama, Bahrain MM Brand Full time

BS in Communications, Marketing, Business, New Media, or Public Relations

We are looking for: Senior Client Success ExecutivePosition Summary:

The Clients Success Executive will be developing solid relationships with the clients through exceptional after-sales services and following up internal departments/sections to complete the agreed tasks/projects successfully, which includes discussing clients' feedback with the concerned team and ensuring all the modifications are made as required.

Work Experience:
  1. Must have a solid experience working in creative agencies.
  2. Must have a background & understanding of branding/graphic design field.
  3. Must have high customer service & communication skills.
  4. Must have a BS in Communications, Marketing, Business, New Media, or Public Relations.
  5. Must speak both Arabic & English languages.
Missions:
  1. Collect & validate the tasks/projects information received from business team/clients and feed the internal projects management system with all the required information in coordination with all the concerned departments/sections of the company.
  2. Coordinate with the managers of the Studio/New Media/Production to receive the completed tasks/jobs/projects and submit to the clients, following up with the clients to get feedback and modifications if required, until projects completion.
  3. Support team members in serving the clients at the highest professional level.
  4. Coordinate with the Business team for any needed cost proposals, and with the Finance team to issue the due invoices according to the agreements with the clients.
  5. Ensure all the information of the projects are kept in a systematic manner, updated frequently, and coordinated properly with the Studio Manager.
  6. Build the project file with all the necessary information, references, photos, text, PDFs, links, etc.
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