Front Office Manager

3 weeks ago

Amwaj Islands, Bahrain RESO Full time
Company Description

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape, or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description
Front Office Manager

As Front Office Manager, you will be responsible for leading and overseeing all front office operations at Hawar Resort by Mantis. The ideal candidate will be a Bahraini national with a strong background in hospitality, excellent leadership abilities, and a commitment to delivering exceptional guest experiences. This role requires the ability to manage daily operations effectively, maintain high service standards, and inspire a team to achieve excellence.

What Is In It For You
  • Engage in conservation efforts and help preserve wildlife.
  • Enjoy sustainable adventures with exclusive rewards.
  • Celebrate locality and heritage in a vibrant community.
  • Advance your career with global development opportunities.
  • Drive change through impactful social initiatives.
  • Collaborate with a passionate, innovative team.
Key Responsibilities
  • Daily Operations Management: Manage daily front office operations, including reception, reservations, concierge, and guest services, ensuring smooth and efficient service delivery.
  • Team Leadership and Development: Lead, train, and mentor the front office team to achieve high levels of performance and guest satisfaction.
  • Guest Relations: Address guest inquiries, feedback, and complaints promptly and professionally, maintaining the highest standards of service.
  • Revenue and Occupancy Optimization: Monitor room availability, pricing, and occupancy to maximize revenue and ensure operational efficiency.
  • Policy and Procedure Development: Develop and enforce front office policies, procedures, and service standards.
  • Interdepartmental Collaboration: Collaborate with other departments to ensure seamless guest experiences and operational coordination.
  • Reporting and Financial Management: Prepare and analyze reports, budgets, and forecasts to meet financial and operational goals.
  • Compliance and Safety: Ensure compliance with all health, safety, and company standards.
Qualifications
  • Bahraini National: Proven experience in a similar leadership role within the hospitality industry.
  • Communication Skills: Strong communication skills in English; fluency in Arabic is an advantage.
  • Leadership and Team Management: Exceptional leadership and team management skills, with a focus on training and motivating staff.
  • Technical Proficiency: Proficiency in front office systems, property management software, and Microsoft Office applications.
  • Educational Background: A degree or diploma in Hospitality Management or a related field is preferred.
  • Problem-Solving Abilities: Outstanding problem-solving, organizational, and multitasking skills.
  • Flexibility: Ability to work various shifts, including evenings, weekends, and holidays.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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