Tele-sales Representative
2 weeks ago
1. BRIEF DESCRIPTION OF JOB FUNCTION
The function of Telemarketing Agent entails the following:
- Cold calling techniques on prospects.
- Persuading potential customers to purchase a product or service.
- Obtaining referrals and leads from a variety of sources from lead generation activities.
- Contributing to the department's function of collecting data and converting them into qualified leads, then conducting sales calls.
2. DUTIES ACTUALLY PERFORMED BY THIS POSITION:
- Serves customers by selling products via telephone.
- Contacts individuals by telephone in order to solicit sales for goods or services.
- Recommends changes in products, service, and policy by evaluating results and competitive developments.
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Conducts client or market surveys, and types detailed notes regarding sale or service offered.
- Delivers prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service.
- Explains products or services and prices, and answers questions from customers.
- Maintains records of contacts, accounts, and orders in the company's system only.
- Obtains customer information such as name, address, and payment method, and enters orders into computers.
- Obtains names and telephone numbers of potential customers from sources such as referrals, cold calling, and any other legal means.
- Assists and supports the line manager by taking tasks assigned by them when necessary.
1. ESSENTIAL QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/SKILLS)
- Minimum of high school certification.
- Diploma and some form of work experience is preferred.
- Strong communication skills.
- Good selling skills.
- Positive energy and teamwork ethos.
- Excellent written and oral communication skills.
- Good understanding of the services.
- Highly computer literate, particularly in Microsoft Office Products.
- Ability to persuade others to change their minds or behavior.
- Ability to give full attention to what other people are saying, and to actively look for ways to help people.
2. TYPICAL WORKING CONDITIONS
Normal working hours: 40 hours a week.
Working timing may include rotating shifts.
Work may require occasional weekend and/or evening work.
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