Tele-sales Representative

6 days ago


Manama, Manama, Bahrain Braxtone Group. Full time

1. BRIEF DESCRIPTION OF JOB FUNCTION

The function of Telemarketing Agent entails the following:

  1. Cold calling techniques on prospects.
  2. Persuading potential customers to purchase a product or service.
  3. Obtaining referrals and leads from a variety of sources from lead generation activities.
  4. Contributing to the department's function of collecting data and converting them into qualified leads, then conducting sales calls.

2. DUTIES ACTUALLY PERFORMED BY THIS POSITION:

  • Serves customers by selling products via telephone.
  • Contacts individuals by telephone in order to solicit sales for goods or services.
  • Recommends changes in products, service, and policy by evaluating results and competitive developments.
  • Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
  • Conducts client or market surveys, and types detailed notes regarding sale or service offered.
  • Delivers prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service.
  • Explains products or services and prices, and answers questions from customers.
  • Maintains records of contacts, accounts, and orders in the company's system only.
  • Obtains customer information such as name, address, and payment method, and enters orders into computers.
  • Obtains names and telephone numbers of potential customers from sources such as referrals, cold calling, and any other legal means.
  • Assists and supports the line manager by taking tasks assigned by them when necessary.

1. ESSENTIAL QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/SKILLS)

  • Minimum of high school certification.
  • Diploma and some form of work experience is preferred.
  • Strong communication skills.
  • Good selling skills.
  • Positive energy and teamwork ethos.
  • Excellent written and oral communication skills.
  • Good understanding of the services.
  • Highly computer literate, particularly in Microsoft Office Products.
  • Ability to persuade others to change their minds or behavior.
  • Ability to give full attention to what other people are saying, and to actively look for ways to help people.

2. TYPICAL WORKING CONDITIONS

Normal working hours: 40 hours a week.

Working timing may include rotating shifts.

Work may require occasional weekend and/or evening work.

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