IT Support

3 weeks ago

Manama, Manama, Bahrain RESO Full time
Job Description

VAM Systems is currently looking for IT Support for our Bahrain operations with the following skillsets & terms and conditions:

Qualification : Computer Science and Engineering

Years of Experience : 1 - 3 years

Experience Required:
  • Effective communication skills is the primary objective for L1 Support
  • An understanding of the basic technology tools like Windows, Office and Internet.

Responsibilities
  • Provide a single point of contact between business users and the IT
  • organization
  • Provide initial support of calls
  • Route service requests to resolution groups
  • Respond to Business calls through the different service desk channels, (
  • phone, email or service desk portal )
  • Incidents recording & control (classification, acceptance & tracking)
  • Incidents assignment and distribution
  • Improve overall customer satisfaction
  • Keep users informed about the progress of calls
  • Detection of potential trends and escalate calls where necessary

Skills
  • Acting with Integrity
  • Accepting Responsibility
  • Supporting Organizational Goals
  • Communicating Effectively
  • Championing Customer Needs
  • Serving Customers
  • Critical Thinking
  • Learning Quickly
  • Help Desk Applications Support
  • Help Desk Best Practices
  • Customer Satisfaction Surveys
  • Help Desk Escalation Procedures
  • Problem Tracking Tools
  • Workflow Management
  • Help Desk Technologies
  • Customer Satisfaction Measurement
  • Active Directory
  • LANDesk
  • Equation

Domain : Bank

Terms and conditions

Joining time frame: (15 - 30 days)
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